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Display active call lengths for ongoing calls

There should be a way to see how long an agent has been on their current call. This would be benefical to managers/leads to be able to monitor so that they can accurately staff the queues, resolve issues, etc. For example, if a manager sees that t...
Alisa Carson about 1 year ago in RingCentral Analytics 1 Under review

Turn off outbound faxing by user

We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can...
Heidi Huebner about 1 year ago in RingCentral Admin Portal 0 Under review

Service Status Alerts Subscription

Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
Nestor Guzman Monroy about 1 year ago in RingCentral Admin Portal 1 Already exists

Portability /Admin Portal

Hi everyone, Currently, if we want to have the date of the portability request, we must open the order number. It would be interesting to have the date at this screen instead of having n/a Thanks
Sonia MARCE about 1 year ago in RingCentral Admin Portal 0 Under review

Admin portal - Telephones - Resynch group of phones

In the Admin Portal for telephones listed, allow checking the phones and sending a resynch to multiple phones at one time. Also, it would help to show the extension number along with the assigned extension name (and to be able to search by that nu...
Richard Valenta about 1 year ago in RingCentral Admin Portal 0 Under review

Block phone calls by caller ID

I get multiple phone calls per day from a caller ID named "DEBT RELIEF". They come from all different phone number and area codes. Blocking individual numbers doesn't help. I want to be able to block "DEBT RELIEF" from coming in. Can you please ad...
John Demar about 1 year ago in RingCentral Phone 1 Under review

Tiered Ring Groups - Call Queues

Our previous PBX allowed tiered ring groups for call queues to help with overflow and temporary unavailability. Primary members could be added to any or all tiers for continuous ringing at their extensions. The intent is to have primary members an...
Lenny Spingola about 1 year ago in Developer Platform and APIs 0 Under review

Dialing area code

We have had the Ring Central Phone Service for approximately 8 years. In those 8 years, we have NEVER had to dial our home area code. For example, my office is based in the 916 area code, when dialing a 916 phone number, we just dialed the 7 digit...
Topo Padilla about 1 year ago in RingCentral Phone 1 Under review

Disable Public Park

In our organization, we have workers in-house and in remote locations. Putting someone on public park has caused confusion since the caller who put the person on park would not listen to where the person was parked and have no idea where that call...
Rick Salas about 1 year ago in RingCentral Phone 0 Under review

Enable SMS from 1 designated phone number

I would like to see the option to make all users/extensions being capable of sending text/sms from the same designated phone number. Example main company line and not just the admin. Don't want to have to give out my log in and password credentials.
Mobarek Vigil about 1 year ago in RingCentral Mobile App 0 Under review