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I need the same multiple numbers assigned to multiple users answered on the app

We are a phone room. I would like to hire more agents. The phone numbers are given to our lead vendors to transfer consumers. I need multiple agents to be able to answer multiple calls from the same numbers
Jeff Gross about 1 month ago in RingCentral Mobile App 0 Under review

Fix multiple issues

The new feature to be able to more easily see the dial pad doesn't work. On my Windows PC, I cannot see the dial pad without this app being full screen (which is ridiculous) and when I get the cursor to grab what would normally be a bar for expand...
Nancy Greenfield about 1 month ago in RingCentral Phone 0 Under review

Default Abandon Rate KPI

It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat...
Eliot Houman about 1 month ago in RingCentral Analytics 0 Under review

Avaya J139 Management

I need a way from the ringcentral admin portal to set phone settings. I want to be able to set a default ringer volume and call volume. The other option to to set screen time. I have 56 phones in a school and after a period of time they go black a...
Matthew Champagne about 1 month ago in RingCentral Admin Portal 0 Under review

Quick Replies available to unparked emails

Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks. Can this please be looked at and made available in Max Agent Emails?
Tracy Turra about 1 month ago in RingCentral Web/Desktop App 0 Under review

change ring music ring central for Google extension

Ring central for Google is very practice. But here are only one choice for the ring music and it's awfull! Will it be possible to choice more music for this extention? Thank you
Elena HENAFF about 1 month ago in RingCentral Web/Desktop App 0 Under review

Caller ID post answer

After a call has been answered, the full caller ID can only be displayed via mouse over. That makes it impossible for customer care agents to see the full caller ID and be able to look up the caller in Salesforce. The request is to display full ca...
Eric Pearson about 1 month ago in RingCentral Phone 0 Under review

Make the minimum password length 12 or more characters

This would assist in preventing bad actors from accessing the system and ensuring tighter security.
Winston Cook 944C about 1 month ago in RingCentral Phone 0 Under review

Remove a contact in a group message

When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.
Janel Enger about 1 month ago in RingCentral Phone 0 Under review

Change automatic default skill proficiency level

Currently, when you add skills to an ACD user, the skill is added at a proficiency level 3 by default. You can change it manually but it is not persistent; if you remove the skill and then add it back later it does not remember the previous profic...
Allison Durrell about 1 month ago in RingCentral Contact Center 0 Under review