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Allow Creation of Specified Groups in Contacts

For people who handle multiple functions within their companies, it would be nice to be able to create Contact Listings for specified customers/vendors to help with organization. For example: a segregated contact group for Customer contacts; a seg...
Guest about 2 years ago in RingCentral Contact Center 0 Under review

Agent detail on live report to show rejected / not answered calls

Currently the agent details table shows 'Inbound' and 'Answered' as the same number. I need to see how many calls were presented to the agent that they didn't answer / rejected so I can identify which agents aren't picking up / managing their status
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Personal Link and Personal Meeting ID

Can you bring back the personal link on the ringcentral meeting?
Akinjide ADEWOYE about 2 years ago in RingCentral Meetings & Webinar 2 Under review

Customize Settings for Message Only Extension Email Notifications

The ability to customize what information is shared in the voicemail email notification to co-contributors of a message-only extension. For example, the ability to choose whether the caller ID is included in the voicemail email notification or not.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Have separate Prompts Library for each site

Two companies are being managed in one account through Multi-Site. The Super Admin will give access to one of the Users of the other company so they will have access to their IVR Menu. However, that User shouldn't have access to the greetings unde...
Maria Della about 2 years ago in RingCentral Admin Portal 1 Under review

Text From Call Queue Direct Number

I am a full-access manager for 3 call queues that are set up with their own direct lines. I do not know how to respond to these text messages. I read online at this article (https://community.ringcentral.com/questions/89895/call-queue-texting.html...
Guest about 2 years ago in RingCentral Phone 0 Under review

Add captions for phonecall

Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Salesforce Avaya integration

Avaya Cloud Office apps are not showing Salesforce account/contact information or logging communications to Salesforce, which has the RingCentral package. The two need to be integrated so that the Avaya Cloud Office apps can be used by Salesforce ...
Guest about 2 years ago in RingCentral Integrations 0 Under review

Add Home Screen with Favorites or HUD to Android and iOS app

currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them. Adding a Home Screen or even the HUD from...
Adam Rogers about 2 years ago in RingCentral Mobile App 0 Under review

Folder with option for sub folder

So the folder would be called "Minor Toolbox" then the sub folders would be like "addiction" and in that subfolder would be documents like worksheets that a caseworker could download and use with the youth they work with
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review