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volume change for individuals

Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.
Dylan Malcuit 11 months ago in RingCentral Phone 0 Under review

General Voicemail sent to all phones

Mitel has the ability for voicemail to go to a general voicemail line that is seen on all phones in the company, not just to one extension. This is needed for small offices that have multiple phones because if it is sent to one phone, and that per...
Marla Hunt 11 months ago in RingCentral Phone 1 Under review

Autofill Contacts by Typing Contact Name

The previous app (RingCentral Phone) would autofill contacts if you typed the contact's name. The new RingCentral app does not do that which more or less makes it pointless to have contacts. We are a high volume medical practice and don't have the...
Slabtown (PDX) Tangelo 11 months ago in RingCentral Phone 0 Under review

contact number should show on the email notification even if the call comes from the IVR

Even if the calls routed to the IVR and go directly to the voicemail of a user extension, the voicemail email notification should still show the contact name of the caller if its save on their company contact list
Hiromithu Ishigaki 11 months ago in RingCentral Web/Desktop App 0 Under review

Adding a pop-box when an interaction is selected to be evaluated, but has already been evaluated.

Ease of evaluating and refrains from double working.
Kandace Williams 11 months ago in RingCentral Contact Center 0 Under review

Under the Questions and answers report, ability to pull certain evaluation statuses. (example, remove deleted/new/draft evaluation statuses)

Ease of reporting
Kandace Williams 11 months ago in RingCentral Contact Center 0 Under review

A dashboard widget that shows the percentage of evaluations above, meeting or below compliance rate goal

Gives a great eye view of progress. And from there a filter can reveal who falls were.
Kandace Williams 11 months ago in RingCentral Contact Center 0 Under review

The ability to edit evaluations sent to agents before they are acknowledge/challenged.

Reduce the trunaround time on when the task is completed.
Kandace Williams 11 months ago in RingCentral Contact Center 0 Under review

When evaluating, to have the ability to edit comments, once saved.

Allows evaluators to be more efficient when needing to make an update.
Kandace Williams 11 months ago in RingCentral Contact Center 0 Under review

WFM Pro - Ability to export WEM Skills

Would like to have the ability to export the employees assigned to WEM skills to understand how many are assigned to a WEM skill or who may be missing that assignment easier.
John Bruns 11 months ago in RingCentral Contact Center 0 Under review