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Cisco 562 Wireless headset

Would like to add Cisco 562 Wireless headset with standard base (Model: CP-HS-WL-562-S-US) as Recommended Headsets for RingCentral | Following KB article 10180 for the List of Recommended Headsets for RingCentral Deskphones
Guest about 2 years ago in Hardware 0 Under review

Ability to Show/Hide numbers in Caller ID dropdown

By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue. We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there...
Alan Silva about 2 years ago in RingCentral Admin Portal 3 Under review

Have the option to view as another user (security profile)

It would be really useful if as a Super Admin, you had the option to view as another user's security profile. So, rather than having to change your own profile security level, you could view it as someone else, to check they have the correct acces...
Sarah Marshall about 2 years ago in RingCentral Contact Center 0 Future consideration

Reporting for Current Time Zone

Allow for bi reports to run reporting on current user time zone. When call interactions are recorded they are stamped with current time zone. When reporting is ran they are stamped with universal time zone. This is throwing off our QM reporting at...
Guest about 2 years ago in RingCentral Contact Center 1 Future consideration

Add ability to view Google Calendar in RC App

You can create a meeting in Google Calendar with the RC app but being able to use the RC app as the primary tool for collaboration would be great and viewing Google Calendar would be essential for this.
Randy Olsen about 2 years ago in RingCentral Web/Desktop App 0 Under review

Option on Admin UI to extend agents auto disposition timeout

Currently if you select the option auto disposition on time out within a disposition , you can only select one time frame for that option. What we need is an option for the admin to extend the disposition time out with a button on the admin ui . T...
Debra Johnson about 2 years ago in RingCentral Engage Voice 0 Will not implement

Right align sent messages within Direct and Teams Messages

It is helpful to differentiate between my messages (messages sent) and messages from others (messages received). This allows me to easily differentiate messages within a discussion.
Rob Leasure about 2 years ago in RingCentral Web/Desktop App 0 Under review

control volume option for notification on RC App mobile

please add a control control volume option for notification on RC App mobile on IOS especially for incoming calls
John Ramirez about 2 years ago in RingCentral Web/Desktop App 0 Under review

Print to Ringcentral with new app

We need to enable again the Print to Ringcentral with the new RingCentral app
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Ability to call multiple numbers and send a pre-recorded message.

Ability to call multiple numbers and send a pre-recorded message.
Jessa Remo about 2 years ago in RingCentral Phone 0 Under review