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Click to Dial On Computer and RingCentral Mobile

Our field sales team love the idea of being able to work from their computer and be able to click on a number on the internet or their CRM and have the number be called by their RingCentral mobile application on their mobile device.
Jason Jorde 4 months ago in RingCentral Mobile App / RingCentral Phone 0 Under review

Allow device ordering for more than one number at a time

Please allow admins to order more than one phone at a time for end users at a site. We should be able to add them all to one order at the same time. This would go for regular end users as well at different locations. One order at a time is ineffic...
Joseph Williams 4 months ago in Hardware 0 Under review

Option to choose the file type when backing up call recordings externally

This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.
Anim Rahman 4 months ago in RingCentral Admin Portal 0 Under review

Make wrap time block calls from all queues.

When fininsh a call in q quque with wrap up time the wrap up time should block call from all queus. Right now if a person is a memer of multiple queues, the wrapup time has no real purpose as you can get calls for any of the other queues during yo...
Bryan Levinsky 4 months ago in RingCentral Phone 0 Under review

MAX agent lookup email addresses in corporate directory

When working in the MAX agent, be able to lookup and insert email addresses (to the TO/CC/BCC fields) from the corporate directory.
Ari Fass 4 months ago in RingCentral Contact Center 0 Under review

Don't use the name I use for my internal org on your public facing boards

Surprised that I'm sharing my internal name with this board. Glad I wasn't announcing the days of my PTO when I posted my last idea. This strikes me as a violation of privacy, RC. I'm not one to get worked up, but I'd strongly advise you to do som...
Rick Case x567 (PT) 4 months ago in RingCentral Web/Desktop App 0 Under review

Scheduling agent in Queues

Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week. Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's ext...
Dominic Rouette 4 months ago in RingCentral Admin Portal 0 Under review

Adding call ID information to the QM form.

The RC system has the ability to be able to look up interaction information based on the interaction ID for that call, using the contact history report. Currently that feature does not carry over to the QM form. You do have the option to add the I...
Jeff Myers 5 months ago in RingCentral Contact Center 0 Under review

Add more smileys and allow to add custom smileys as in slack

The selection of smileys are way too less in RC chat. Please add more smiley packs.
Saurabh Kumar Jha 5 months ago in RingCentral Web/Desktop App 0 Under review

Customise contact information show on desktop/mobile app

On the desktop app when there is a call incoming, the only contact information we can see is initials. We have no idea who is calling as there are thousands of contacts in my contact list. Please can this be made customisable so that we can see th...
Tom Howarth 5 months ago in RingCentral Web/Desktop App 1 Under review