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Disable incoming calls when on a queue call

Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming call...
Brandon Carr over 2 years ago in RingCentral Web/Desktop App 0 Under review

Agent status and multiple call queues

We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status i...
Mike Dickson over 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow super admins to change a user's pin without changing their password

The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Need plantronics on headset controls to work in RC App

The RC Phone app allowed the plantonics on headset controls to work properly. For example, when I pressed the button on the headset to answer or hang up the call the RC Phone app responded. The RC App (new unified app) does not respond to these bu...
Paul Lambert over 2 years ago in RingCentral Web/Desktop App 0 Under review

Switch link when suggesting someone responds via RingCentral app

When you click on that "click here" link, from an email notification that you've received a text, it actually takes you to: https://www.ringcentral.com/apps/p/ringcentral-apps (which has nothing to do with where you really want to be), which is he...
Guest over 2 years ago in RingCentral Web/Desktop App 3 Under review

Configure outbound dialing from Rooms

We have multiple Polycom Studio X50 video conferencing units, and they work great with users that are on RingCentral, but if we're invited to a vendor call, there's no way for us to dial in to WebEx or Zoom meetings. The baseline Polycom firmware ...
Jessica Davis over 2 years ago in RingCentral Rooms 1 Under review

PowerBI gateway

PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.
Guest over 2 years ago in RingCentral Analytics 0 Under review

ADD Text to speech option inside Auto Receptionist

I hope we can add the TTS option / typing box inside the Admin portal 's Auto receptionist > company greeting > custom - as an option too aside from recording and uploading an mp3/wav Text to speech recording. Customers should have a built i...
Guest over 2 years ago in RingCentral Mobile App 0 Under review

Sort participant list by various options

Participant sort list seems random, should be able to sort by alpha, surname, who's unmuted/talking, etc. Seems to be a huge missing feature. Additionally, the fact that the participant list seems to randomly change order is problematic when tryin...
Ken Thompson over 2 years ago in RingCentral Web/Desktop App 0 Under review

Backup and restore all configuration settings

I would like to be able to back up and restore all configuration settings from the Admin Portal to a file, to be able to be restored in the event they are lost. This should include at the least everything in the Phone System menu, and User Setting...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review