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Need to see other incoming Caller ID name or number while an extension in use

When a call comes in and one user is on the phone already every staff member extension needs to see who the incoming call is in order to best route.
Derek Thomason about 1 month ago in RingCentral Phone 0 New

Admin Portal Timeout Control

The service.ringcentral.com / Admin Portal timeout value is very low, causing frustration for users having to sign back into the website 10-20 times per day. It would be helpful if the timeout value could be customized by the customer directly, es...
Kevin Foster about 1 month ago in RingCentral Admin Portal 0 New

much larger video file limit in SMS

We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB l...
Thank you for Calling about 1 month ago in RingCentral Admin Portal 0 New

Automated outbound calls

The automated system for outbound calls would allow the user to add numbers that they want to call in bulk and Ringcentral would automatically call all the numbers in the list one after the other without the user having to dial the number every ti...
Iman El Hatimi about 1 month ago in RingCentral Integrations 0 Under review

Numerical tally of voicemails on Poly phones

Our users are used to seeing a numeric tally of the voicemails that they have on our old system being displayed on the phone. They are used to looking at the phone screen in the morning and seeing that they have a certain number of voicemails, whi...
Ian Stanton about 1 month ago in Hardware 0 Under review

Ability for a member of a queue to send calls straight to voicemail

Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to s...
Jeff Bernhardt about 1 month ago in RingCentral Phone 1 Under review

See Callers in waiting

It would be nice to see how many callers are in queue vs what is actually ringing through. Either via a report or live.
Cate Bloom about 1 month ago in RingCentral Phone 0 Under review

I need the same multiple numbers assigned to multiple users answered on the app

We are a phone room. I would like to hire more agents. The phone numbers are given to our lead vendors to transfer consumers. I need multiple agents to be able to answer multiple calls from the same numbers
Jeff Gross about 1 month ago in RingCentral Mobile App 0 Under review

Fix multiple issues

The new feature to be able to more easily see the dial pad doesn't work. On my Windows PC, I cannot see the dial pad without this app being full screen (which is ridiculous) and when I get the cursor to grab what would normally be a bar for expand...
Nancy Greenfield about 1 month ago in RingCentral Phone 0 Under review

Default Abandon Rate KPI

It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat...
Eliot Houman about 1 month ago in RingCentral Analytics 0 Under review