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Option to encrypt call recording on delivery

Due to PCI compliance, many vendors request the call recordings be encrypted. Would like to have an option to encrypt and add a key like pgp so call recordings can be encrypted before delivery to SFTP site.
Guest about 1 year ago in RingCentral Engage Voice 1 Future consideration

Announcement of Time Left in Meetings - within 5 to 3 mins

It would be helpful to have a courtesy time announcement that is automatically played for all participants so we do not have to step over someone talking/presenting. I would like to have options when setting this for each meeting (fixed time, base...
Guest about 1 year ago in RingCentral Video 0 Under review

Ability to turn off "What's New" Promotions

My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome ...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

TXT Messaging on Auto Attendant Prompt

It would be great if an automated text message could be sent out when the caller presses a number or an extension. For example, to get a link to our address texted to you, please press 1. To get a link to our online scheduler, press 2. Once the us...
Guest about 1 year ago in RingCentral Phone 0 Under review

Force caller to hear entire IVR menu prompt

Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Allow Users to log into more than one hot desk phone at a time

We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someo...
Guest about 1 year ago in RingCentral Phone 0 Under review

Add an option to keep RingCentral App in Front of all windows

Users are using virtual desktop on all screens which pushes the RingCentral app behind the VDI. They would like an option to keep the RingCentral App in the foreground, in front of all open windows, so that they do not have to minimize or Alt + Ta...
Colton Pate about 1 year ago in RingCentral Web/Desktop App 0 Under review

Start an on-demand call recording through HUD

It would be helpful to start an on-demand call recording within HUD. Already we can monitor calls through HUD, it would be helpful to have recording controls in the same place.
Josh Berman about 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to show a Subject/Topic at the start of a message

It would be good to have messages that allow for Subjects and then Contents. Reason being it allows for much greater understanding of the message content when searching for it in history.
Ty Stephens about 1 year ago in RingCentral Web/Desktop App 0 Under review

Permit ability to block external callers from calling to Limted Extension

Some customers are using Limited extensions as internal users and only want internal users able to call to Limited extensions . ( ie School Classroom scenario )
Ron Archibald about 1 year ago in RingCentral Admin Portal 1 Under review