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Avaya J139 Management

I need a way from the ringcentral admin portal to set phone settings. I want to be able to set a default ringer volume and call volume. The other option to to set screen time. I have 56 phones in a school and after a period of time they go black a...
Matthew Champagne about 1 month ago in RingCentral Admin Portal 0 Under review

Quick Replies available to unparked emails

Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks. Can this please be looked at and made available in Max Agent Emails?
Tracy Turra about 1 month ago in RingCentral Web/Desktop App 0 Under review

change ring music ring central for Google extension

Ring central for Google is very practice. But here are only one choice for the ring music and it's awfull! Will it be possible to choice more music for this extention? Thank you
Elena HENAFF about 1 month ago in RingCentral Web/Desktop App 0 Under review

Caller ID post answer

After a call has been answered, the full caller ID can only be displayed via mouse over. That makes it impossible for customer care agents to see the full caller ID and be able to look up the caller in Salesforce. The request is to display full ca...
Eric Pearson about 2 months ago in RingCentral Phone 0 Under review

Remove a contact in a group message

When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.
Janel Enger about 2 months ago in RingCentral Phone 0 Under review

Change automatic default skill proficiency level

Currently, when you add skills to an ACD user, the skill is added at a proficiency level 3 by default. You can change it manually but it is not persistent; if you remove the skill and then add it back later it does not remember the previous profic...
Allison Durrell about 2 months ago in RingCentral Contact Center 0 Under review

Ability to view contacts by status (e.g. online)

As a user I just want a list of all my contacts that are available at any given moment i.e. their status is Online right now.Maybe it can be shown as a list on the Contacts page where contacts are listed based on their type currently e.g. All, Com...
Muhammad Ali Malik about 2 months ago in RingCentral Web/Desktop App 0 Under review

WFM My Zone Intergation with Outlook calendar

Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)
Mo Khan about 2 months ago in RingCentral Contact Center 0 Under review

Multiple call handling as call queue member

It would be beneficial to many of our customers if call queue agents have the ability to answer multiple incoming calls. If needed, they want to be able to put a queue call on hold and then answer an incoming queue call.
Melissa Milewski about 2 months ago in RingCentral Admin Portal 0 Under review

PERFEX CRM Integration with RingCentral Phone

ADD PERFEX CRM Integration with RingCentral Phone Customer Relationship & Project Management PERFEX CRM https://www.perfexcrm.com/.
Tents N Events TEAM about 2 months ago in RingCentral Integrations 1 Future consideration