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Make the service portal mobile-friendly

(service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile d...
Paul Viellieux about 1 year ago in RingCentral Admin Portal 0 Under review

Add the date into the Chat streams in Agent view. Currently it only displays time.

In the Agent view, Chat stream, the chats are displayed with a timestamp. But this timestamp only includes the time rather than time + date. We need the date to be displayed for the timestamp to have any meaning/use.
Guest about 1 year ago in RingCentral Engage Voice 0 Future consideration

Park a call across federated accounts

My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.
Greg Rinehart about 1 year ago in RingCentral Phone 0 Under review

a way to restrict what devices the phone app can be installed or used on?

a way to restrict what devices the phone app can be installed or used to
Guest about 1 year ago in RingCentral Mobile App 1 Under review

Bring Back Ability to Enter Special Characters in From Field of Email Templates

After moving from the https://portal.virtualacd.biz/legacyagent/#/login URL to the new https://engage.ringcentral.com URL, our agents can no longer send email templates that have special characters in the from field (the send email button is graye...
Kurt Carlson about 1 year ago in RingCentral Engage Voice 0 Planned

Add Contact Profile Photo in the Windows App and Android App

I would like to have the ability to add a profile photo for my contacts in the Windows app and in the Android app.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to turn off "What's New" Promotions

My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome ...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow Users to log into more than one hot desk phone at a time

We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someo...
Guest about 1 year ago in RingCentral Phone 0 Under review

Editing RC meeting as a delegate (on unified app)

we would like our users to be able to edit meetings as delegates using the RC unified app. Looks like you are not able to do that with new RC unified app
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Add option to dock the app somewhere on screen.

Other phone applications I have used allow the user to dock the app somewhere on screen which I greatly appreciated. It was convenient and made certain app features much more visible. This seems like a "no-brainer".
Guest about 1 year ago in RingCentral Phone 0 Under review