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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

Company Fax Number option to enable and disable

We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax...
Aesthetic Desk over 1 year ago in RingCentral Phone 0 Under review

Add Actual SLA to SLA ACD Widget on Dashboard

We'd like to have the option to note what our actual SLA is on the ACD Service Level widgets that we use on our Dashboards. As it stands it shows us if we're meeting SLA or not and how often but it would be a helpful reminder to show the actual SL...
Kaci Joslin over 1 year ago in RingCentral Contact Center 0 Under review

MAX Agent Email: 'System' Font is the Default Font but Not an Option to Select in Email

Email's come into MAX Agent with a 'system' font however that is not a selectable font while you are working in the email. Currently, you only get 5 font choices and system isn't one of them. If I copy/paste something it only offers to paste it as...
Kaci Joslin over 1 year ago in RingCentral Contact Center 0 Under review

Exclude System Generated Messages in Chat Transcript

We'd like to have all of the system generated messages excluded from chat transcripts. If a customer is waiting for an agent to become available for a while they will see several rounds of "please hold" and "your next in line" type messaging. Whil...
Kaci Joslin over 1 year ago in RingCentral Contact Center 0 Under review

Pre-Chat Survey Email Address Field Applied to Chat Transcript

With our current set up, customer enter their email address into the pre-chat survey. After their chat concludes they get the option to download the chat transcript or to have it emailed to them. They are required to re-enter their email address i...
Kaci Joslin over 1 year ago in RingCentral Contact Center 0 Under review

Put the status icon back on the right or give us the option to move it

I had a script that controlled a lamp to let others know when I'm on a call based on the position of the status icon. We didn't upgrade our RingCentral app and now it has been moved with no heads up. That's not cool.
Greg Widener Ext 1171 over 1 year ago in RingCentral Web/Desktop App 0 Under review

Set the default virtual background for all users in an organization

We would like to be able to set a default background option for all users (or selected users) in our organization. Our team of call center users is continually changing with users being added or deleted from the organization. The new users almost ...
Jason Sigman over 1 year ago in RingCentral Video 1 Under review

Launch an External App or Website for Incoming Calls - Optional on Answer

Let's say you are a sales person, so you have a lot of incoming calls, right now with how this feature is enabled for every single call it pops a record. I come back from lunch and I have 30+ records open because of calls that came in while I was ...
Heather Franklin-Tupper over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Power BI Integration

Looking for an easy way to integrate with Power BI in order to streamline call dashboard.
Ryann Black over 1 year ago in RingCentral Analytics 1 Future consideration

Allow Super Admin to view group messages in Ring Central

Team Chats in Ring Central should allow the Super Admin to monitor communications to ensure the banks liability is protected. The same way companies have access to employees emails to protect the company
Sam Khairallah over 1 year ago in RingCentral Admin Portal 0 Under review