All ideas

The current system, which has only 4 color options, makes schedules visually confusing for agents who are assigned multiple activities as part of their shift, as the segments are all the same color.. It would be preferable to allow a full color pa...

We have out main call queue going between only two people. Not having any options between 1 minute of wait time and 30 seconds has caused us and our customers some issues. When the phone rings for 1 minute our customers believe that there is an is...

My current customer is looking to integrate their phone solution with voice response. The need is for questionnaires and prescription refill.

my company has different divisions, i am the contact for 2 of them, i would like to be able to receive my text messages through one ring central app. right now, at night, i miss the texts from one of the extensions.

For users who deal with a lot of phone menus it would be very nice to either have an option to default to number pad when calling or have a keyboard shortcut.

Since the pandemic, one of our contact centres has moved to hybrid working. Agents would like to be able to make and take contact centre calls on their mobile phones, which is currently not supported.

We would like to have a general voicemail box that would allow us in the app in to view new voicemails from multiple users. The email gets convoluted due to the amount of emails received. It would be nice to go to the app and have the voicemails s...

Would like to have a Read Only Option for all Features that the Queue Managers have.Giving them the capability to View but not make any changes.

I can't delete or remove guests from my Ringcentral account, only "block" them. I would very much like to delete/remove guests from my account.

It would be helpful if the mobile app showed what extension picked up what call. Currently, when the same line rings simultaneously and one extension picks it up, it shows up as a missed call on all other extensions. I would like it if the desktop...