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Email to advise system is down especially when customers weren't ever advised of the status page!!

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Guest about 1 year ago in RingCentral Analytics 0 Will not implement

When front desk transfer a call to another extension

When front desk transfers a call to another extension, we would like the caller ID of the original caller to show up on our phones when being transferred to us.
Teri Webb about 1 year ago in RingCentral Phone 1 Under review

Installed RingCentral Desktop App Versions

We are interested in a report that shows Installed RingCentral Desktop App Versions per user. We get the following information via email, but no way of tracking down the users to force and update to latest version of RC desktop app. "In preparatio...
Brett Tedeschi about 1 year ago in RingCentral Analytics 2 Already exists

User hours by department

When creating a user there is a field called "Department".- Admins should be able to force User Hours to adhere to a "Department hours" setting upon creation of the user.- Users will be able to adjust the custom hours still.- Admins have the right...
Josh Seibert about 1 year ago in RingCentral Analytics 1 Under review

Teams API - Get Members

Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method? Use-case: Aut...
Josh Heri about 1 year ago in Developer Platform and APIs 0 Planned

Much Needed - Simple: Custom Label SMS Group Chat Threads

RC is like a dream solution for me. Almost perfect. Just one thing I would like to have the ability to do is customer label my SMS threads that have more than one contact.
Greg Richardson about 1 year ago in RingCentral Mobile App 0 Under review

Allow presenter to "spotlight" their mouse in RC Video meeting (RC Meetings feature)

RC Meetings had the following feature: Show a specifically colored (ideally red) icon with the mouse to "highlight" certain areas on the screen. This feature was in the area where you can also "mark up" the screen to draw circles to indicate certa...
Lani Pollard about 1 year ago in RingCentral Video 0 Under review

Report showing Users and CQG Voicemails

Would like a report that shows you users/CQGs current number of VMs in their VM inbox. Would like to see date of oldest unheard and total unheard as well as total count of all VMs (both unheard and heard)
Paul Carmichael about 1 year ago in RingCentral Analytics 0 Under review

Search Bar to change a Caller ID when doing outbound when have multiple number

One of our agent will going to call out to let say Texas, But I dont want to show my number on the caller ID, Instead I want them to see a Texas number as the caller ID. So i have to search those numbers for Texas number and its too long to scroll...
Julius Flores about 1 year ago in RingCentral Mobile App 1 Under review

Make switching phones between users less maddening

It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone. Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropd...
Greg Rizos about 1 year ago in RingCentral Admin Portal 0 Under review