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Chrome Extension: ability to keep a session live

Chrome Extension: ability to keep a session live, without any need to login again for longer time on the PC/chromebook even if the PC/chromebook has been shutdown .
Paul Aubert about 1 year ago in RingCentral Web/Desktop App 0 Under review

Capability to Pull Agent Call Logs via the integrated EngageVoice SalesForce App

Our version of EngageVoice is integrated with SalesForce via an App and we are unable to pull Call Logs for our Agents. I would like the functionality of pulling Agent Call Logs to be implemented into our version of EngageVoice that is integrated ...
Gavin Gillespie about 1 year ago in RingCentral Engage Voice 0 Future consideration

Email Notifications for SMS During After Hours

I'd like to request for an After Hours option for SMS notification. During After Hours I want a certain email to be assigned to receive those SMS notification.
Guest about 1 year ago in RingCentral Mobile App 2 Already exists

Allow Team Administration and Export Data to be separate permissions in the Super Admin App role

Should be able to delegate different Super Admins to manage specific functionality of Team Administration and/OR Export Data. They should not be grouped together.
Tammie Phillips about 1 year ago in RingCentral Web/Desktop App 4 Already exists

Set task, notify assignee

When setting a task for a team member, currently they are not "pinged".We have many "teams" set up with multiple members on each team. It would be most helpful when assigning a task, the team member the task is assigned to is notified rather than ...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

I need to send a Text message from a group/team

We have a group of Guest Experience Liaisons. When sending Text messages to our Guests, we want the text message to come from the group/team rather than an individual so that when the guest responds, the message appears for the entire group and no...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

Please add a softball emoji

My daughter plays softball and I want to put one up
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Integrate RC Scheduler using outlook.com

We are using an exchange outlook web app that looks like everyone else, but it is private to our server and does not go thru MS365. I need to integrate the ring central scheduler on that platform now that RCM is retiring
Mike P about 1 year ago in RingCentral Web/Desktop App 0 Under review

Silence notification for call pickup when the user is set to Do Not Disturb

Even dispatchers need a lunch break. Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notificat...
Ryan Laughy about 1 year ago in RingCentral Phone 0 Under review

Inbound: Toll-Free vs Local call graph

our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait fo...
Mike Schimento about 1 year ago in RingCentral Admin Portal 0 Under review