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Performance Report on read/unread Voicemails

For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Analytics by Dept

Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company. I would also suggest ...
Guest almost 3 years ago in RingCentral Analytics 1 Future consideration

Authenticator app for 1st time log in

requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.
Guest almost 3 years ago in RingCentral Phone 2 Future consideration

Handle missed calls option - Add the ability to return caller to the staff member that transferred it

If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE wo...
Christine Cullen almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration

Ability to add a contact's extension number to the phone number when inputting a contact on the web version

When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the ...
Guest almost 3 years ago in RingCentral Web/Desktop App 3 Future consideration

Template for Polling - RC Meetings

There should be a template option available for Polling under the Meetings settings in service web. That way, the same polls can be uploaded to multiple RC Meetings. This will save the host of the meeting time when it comes to creating polls for m...
Hannah Tieu about 3 years ago in RingCentral Meetings & Webinar 1 Future consideration

Turn Off On hold music globally for Ring Central Audio Conference

Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.
Guest about 3 years ago in RingCentral Phone 1 Under review

Please add join in browser functionality for participants of RingCentral Webinars

Our target audience ranges from men in their 20s to 80s; having the ability to join a Webinar by browser removes the hurdle of having to download and install the standalone Meetings app.
Guest about 3 years ago in RingCentral Meetings & Webinar 5 Already exists

Emergency Address search drop-down should not show all other previously entered addresses

This is mostly a privacy concern, but also is very confusing for new users. When a new user is "selecting" their emergency address, this field should either show only the main company address, maybe also show any additional addresses from multi-si...
Guest about 3 years ago in RingCentral Web/Desktop App 1 Under review

Delete Call Queue Member Confirmation

No description provided
Guest about 3 years ago in RingCentral Phone 1 Under review