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Mobile app, desktop app, and desktop phone log to show what extension picked up missed calls.

It would be helpful if the mobile app showed what extension picked up what call. Currently, when the same line rings simultaneously and one extension picks it up, it shows up as a missed call on all other extensions. I would like it if the desktop...
Chloe Lange 3 months ago in RingCentral Mobile App 0 Under review

Add low Toned or Custom Ring Tones

Please add more low toned ring tones, or allow us to add custom ring tones, I have a few users that have a hard time hearing the higher pitched ring tones.
Dakota Trull 3 months ago in RingCentral Phone 0 Under review

Add templates to text.

To be able to send out a quick text with a saved template instead of having to type all then info, such as a quick template with contact info.
Karlo Zazueta 3 months ago in RingCentral Web/Desktop App 0 Under review

adding auto sms bot to main company number

hi it would be a great idea to add auto sms response bot to main company number as it is only limited to direct lines.
IVDRIPS IVDRIPS 3 months ago in RingCentral Phone 0 Under review

Increase the MMS file size attachment

Getting an error submitting a large MMS file size attachment, I have to compress it first. We are a business entity so it will be helpful if the MMS file size will be increased to more than 1.5 MB.
Laine's Enterprise 3 months ago in RingCentral Web/Desktop App 0 Under review

Reporting separate numbers from one IVR

I am requesting to see if we can run a separate report from the same IVR. I have 3 phone numbers that are tied to one IVR and would like to report the activity and KPI for each phone number.
Diane Hieskill 3 months ago in RingCentral Engage Voice 0 Under review

Multisite - Phone Directory Limited to site not entire company

With the phone directory you can either be in it or not in it and this setting applies to the whole company. However, with Multi Site enabled, this is not very effective as individual sites only want to see their internal users and not the entire ...
Huw David 3 months ago in RingCentral Admin Portal 0 Under review

Analytics, average number of calls during a period (not just a day)

I need to know our busiest hours during a specific period (e.g., the past two months). Currently, you have this report by day; however, our volume of calls varies. Also, it should show the cumulative in each hour, so I can know what percentage of ...
José De La Cruz 3 months ago in RingCentral Analytics 0 Under review

.HEIC File Format on SMS

Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in...
Lindsey Gloria 3 months ago in RingCentral Phone 0 Under review

Editing Main Admin & Internal Messaging (Privacy Liability Moderation)

Hey RingCentral, A contractor set up our business with you and they are no longer with us. I've been co administering this account with her since the beginning. Someone else took her position and we gave the account to him, not realizing that they...
Andrew Chavez 3 months ago in RingCentral Admin Portal 0 Under review