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Update RingCentral to IPV6 *URGENT*

EE has already dropped IPV4 and other networks will be dropping it soon, so it is quite important to know when RingCentral will be updating it to IPV6 otherwise it will stop working soon. My phone is on EE and I can't use the Ringcentral App or my...
Vernon Kerswell about 1 year ago in RingCentral Phone 0 Under review

Screen Share in the New RC App - extremely slow and cumbersome

When me or one another OR multiple team members are having a voice call - To add/switch to Screen Share is very very very cumbersome and frustrating. It sends a message to the other users to join a meeting while I am already logged onto the meetin...
Ruchir Bhatt about 1 year ago in RingCentral Web/Desktop App 0 Under review

Call trace codes/details

It would be helpful if we could have a trace option where it gives the details and even failure or OKAY codes when calls happen, or any reference to provide to customers so they are informed on where the call may be ending or coming from.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Ability to select a repeatable time period for reporting

I'd like to be able to select a 7 day period for a report and have that same time span (ex. 7 days) repeat weekly, monthly, etc. rather than having to create that report on a Sunday to have the previous 7 days to date. I'd like to be able to creat...
Guest about 1 year ago in RingCentral Analytics 0 Planned

Caller ID - Update All

I am the primary administrator for our company phone system that includes approximately 2,500 employees, each with a unique phone number. Managing Caller IDs is laborious because each employee has 9 or more values that have to be updated (Phone, R...
Guy Griffin about 1 year ago in RingCentral Phone 0 Under review

Easily change default audio sources 1-click toggle

Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- ...
David Greene about 1 year ago in RingCentral Phone 1 Under review

Call Recordings Bug

If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recomm...
Godfrey Mubiru about 1 year ago in RingCentral Admin Portal 5 Under review

Is there a way to make the Task Reply section in a Task Viewer larger?

So my company uses Tasks in various Teams to keep track of work that needs to be done. When selecting a specific Task, the most important information is usually in the Task Replies, but the replies are all shown on the right side of the screen wit...
Kyle Flack about 1 year ago in RingCentral Web/Desktop App 0 Under review

Integrate with eClinicalWorks

eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.
Owen Kieran over 1 year ago in RingCentral Integrations 1 Under review

A few ideas/complaints

No caller ID. WTHeck!!!! Nothing to indicate when one of the Team is already on a phone call. No indication of when you transfer a call that it was transferred successfully. There is absolutely no connection between the app on my computer and my t...
Teri LeCheminant over 1 year ago in RingCentral Phone 2 Needs more information