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Downloaded Phone Numbers to show in E164 format

I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
Ty Stephens about 1 year ago in RingCentral Admin Portal 0 Under review

IVR Invalid Key Press

Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 k...
Ivan Goldsmith about 1 year ago in RingCentral Admin Portal 0 Under review

Add ability to have custom links on the left hand menu bar

The left hand side menu bar would be more useful if you could add custom links to it, like a link to go directly to Events > All Events > Month view, so you can get there in 1 click instead of 3. This way the things you use most often are ea...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Right side panel displayed with messages, save last displayed, for tasks add option to only show un finished tasks

The right side panel is nice for what it can display, but it should remember what you had displayed last. I would like employees to be able to see their tasks easier, the way it is now everyday you have to change the view to display tasks. There s...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Report/Query that shows user settings

This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile. EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see wh...
Mike Schimento about 1 year ago in RingCentral Admin Portal 0 Under review

Enable merging of two extensions to combine data for analytics

We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze thing...
Mallard Owen about 1 year ago in RingCentral Analytics 1 Under review

Turn on/off badge notifications for each group

We have a whole-company chat where people post irrelevant, IT issues every day. I do not need to be notified when someone posts there, but if I turn off the badge notifications for that, it also gets turned off for all other individuals and groups...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Add whisper before connecting from IVR node

This user pretty much laid it out https://community.ringcentral.com/questions/98562/whisper-in-ivrcould-i-set-up-a-whisper-in-the-ivr.html Wanted to make sure it was entered as an idea. Our aim is to provide the best possible service, so knowing t...
Guest about 1 year ago in RingCentral Engage Voice 0 Future consideration

We need a reporting listing out all Ring Central Video meetings

We have this today for Ring Central Meetings and we import the data daily into our CRM but as folks start to use Ring Central Video, we don't have the same thing for those meetings. This is a major problem.
Guest about 1 year ago in RingCentral Video 0 Under review

Add different skin tones for Emoji's

Similar to Apple's introduction
Bill Malone about 1 year ago in RingCentral Web/Desktop App 5 Already exists