All ideas

not using outlook 365 just regular outlook. need options for RC meeting plugin and rc scheduler

User rates call at end, we use that to measure quality of support given

It would be nice to have the ability to create a report (and export to excel) showing the number of calls received by hour per date, example below. This can easily be used to gauge how busy our team is by hour with calls. 6:00 7:00 8:00 9:00 10:00...

PMIs are useful for both scheduled and instant meetings. However, when starting an instant meeting, the title of the IM is set to whatever the previously scheduled meeting title was that used the PMI. This is counter-intuitive for the user and cre...

I just want to send a fax.. why so complicated compared to before?

Customer would like to have the meeting recorded without clicking the record option when conducting a meeting

SEND MESSAGES TO MULTIPLE CONTACTS AND ATTACH A MESSAGE OR ATTACHMENT WHEN I SEND IT.

It's more convenient to reschedule a meeting in the app. It's a hassle to integrate the meeting to another application like Gmail or outlook 365

let each dept manager see only there call analysis

This is useful and convenient when we want to add an external number to get a specific call to an external person