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Ability to select a repeatable time period for reporting

I'd like to be able to select a 7 day period for a report and have that same time span (ex. 7 days) repeat weekly, monthly, etc. rather than having to create that report on a Sunday to have the previous 7 days to date. I'd like to be able to creat...
Guest over 1 year ago in RingCentral Analytics 0 Planned

Caller ID - Update All

I am the primary administrator for our company phone system that includes approximately 2,500 employees, each with a unique phone number. Managing Caller IDs is laborious because each employee has 9 or more values that have to be updated (Phone, R...
Guy Griffin over 1 year ago in RingCentral Phone 0 Under review

Easily change default audio sources 1-click toggle

Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- ...
David Greene over 1 year ago in RingCentral Phone 1 Under review

Call Recordings Bug

If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recomm...
Godfrey Mubiru over 1 year ago in RingCentral Admin Portal 5 Under review

Is there a way to make the Task Reply section in a Task Viewer larger?

So my company uses Tasks in various Teams to keep track of work that needs to be done. When selecting a specific Task, the most important information is usually in the Task Replies, but the replies are all shown on the right side of the screen wit...
Kyle Flack over 1 year ago in RingCentral Web/Desktop App 0 Under review

Integrate with eClinicalWorks

eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.
Owen Kieran over 1 year ago in RingCentral Integrations 1 Under review

A few ideas/complaints

No caller ID. WTHeck!!!! Nothing to indicate when one of the Team is already on a phone call. No indication of when you transfer a call that it was transferred successfully. There is absolutely no connection between the app on my computer and my t...
Teri LeCheminant over 1 year ago in RingCentral Phone 2 Needs more information

Ensure that side panel doesn't cover main chat area

The side panel covers the main chat area unless the app window is set very wide. For me, the app has to take up over half of my working screen before it allows both the side panel and main panel to be fully viewable. This problem did not occur for...
Andie Carole Byron over 1 year ago in RingCentral Web/Desktop App 2 Under review

Transfer Ownership of meetings when a user is disabled

When someone leaves the company, and is ultimately disabled or deleted from RC, we find ourselves with an issue when it comes to Meetings. The ownership of the meeting seemingly dies with the user, and then the meeting has to be deleted and recrea...
Shaun Heckman over 1 year ago in RingCentral Meetings & Webinar 0 Under review

calendar for holidays

It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
Makesha Bailey over 1 year ago in RingCentral Admin Portal 2 Under review