Skip to Main Content

All ideas

Showing 4725 of 4725

Under the Questions and answers report, ability to pull certain evaluation statuses. (example, remove deleted/new/draft evaluation statuses)

Ease of reporting
Kandace Williams 4 months ago in RingCentral Contact Center 0 Under review

WFM Pro - Ability to export WEM Skills

Would like to have the ability to export the employees assigned to WEM skills to understand how many are assigned to a WEM skill or who may be missing that assignment easier.
John Bruns 4 months ago in RingCentral Contact Center 0 Under review

Under My zone, have the ability to view evaluations by evaluator under the performance monitoring tab.

More efficient ability for Sups/Managers to monitor both who's been evaluated and who is evaluating.
Kandace Williams 4 months ago in RingCentral Contact Center 0 Under review

Call Park without virtual number

We came from Mitel to Ring. We need the option to park a call on an extension without a virtual number. We had previously with Mitel the ability to park a call on an extension directly so the very next call they picked up would be this call and we...
Shari Hayner 4 months ago in RingCentral Web/Desktop App 0 Under review

Add Calendar to side desktop instead of workspace

Everyone would be able to see the schedule at a glance to start the day. And know which employee has open time to be booked.
Jay Deerman 4 months ago in RingCentral Web/Desktop App 0 Under review

Multiple call by Name Directories for each sites

We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.
Fairoz Shaik 4 months ago in RingCentral Admin Portal 1 Already exists

When laptop is in sleep mode RingCentral should automatically turn off Accept Queue Calls.

When laptop is in sleep mode RingCentral should automatically turn off Accept Queue Calls. to avoid forgetting to turn queue off manually.
Mary Keith 4 months ago in RingCentral Phone 0 Under review

Add "Available" in the Unavailable Code Filter of the Agent State Dashboard Widget

The Dashboard has an ACD, "Agent State" widget, where one can filter out the various Unavailable States. However, it is not possible to filter out the "Available" state, meaning you cannot use this widget to only focus on certain Unavailable Codes...
Anthony Roberts 4 months ago in RingCentral Contact Center 0 Under review

Header Field Request - Add Customer Phone Number (ANI)

Please add a new header field called Customer Phone Number .
Elizabeth Witte 4 months ago in RingCentral Contact Center 0 Under review

Changing conference call participant codes

We weould like the ability, as administrators, to control the conference call participant codes (length). Currently when you hit change a random 9 digit number is given. We would like to be able to modify this. For example we sold iket o make a fo...
Maurice Escayg 4 months ago in RingCentral Admin Portal 0 Under review