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Manipulate Email Notification to Arrive in Plain HTML

In order to ensure a missed call or voicemail is addressed, I have established select profiles to send email notifications to our Jira Project using their built-in email handler. This auto-generates a ticket for my team to receive and action the t...
Eric Burnett 4 months ago in RingCentral Phone 0 Under review

Ending one call in a 3-party call

When I am on a call then add another party to the call, I am unable to hang up with just one of the parties. This is incredibly irritating. For example, I was on a call today with a colleague who was shadowing me. Each time I made a call to a clie...
Vera Bucek 4 months ago in RingCentral Web/Desktop App 0 Under review

YeaLink T47W - Page & Park Buttons

It would be great if we could get the provisioned Park 1 & Park 2 buttons to work where we could actually park a call on these soft keys. It would also be helpful if we could program the page button to an extension so users didn't have to reme...
107 Jay Young 4 months ago in Hardware 0 Under review

Allow anyone to begin and host video meetings

I want for anyone in my team, who has access to a recurring weekly meeting, to be able to begin it. I am admin for my company so I often am scheduling meetings but don't necessarily want to be hosting every one. It would be preferable if the first...
Finch Livesley-James 4 months ago in RingCentral Admin Portal 0 Under review

Setup shared document/spreasdsheet feature in RC App

A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.
Breck Tyson 4 months ago in RingCentral Web/Desktop App 0 Under review

Set time of day for call log delivery

Currently call logs are sent by email at a fairly random time (perhaps the time of day when originally set up?). It'd be good to allow for a time of day (even a select menu for each hour) which would mean fewer "In Progress" calls are included if ...
Jason O'Leary 4 months ago in RingCentral Phone 0 Under review

Disable User Greetings for internal calls

When calling internally, have an option to disable user greetings.
209 IT Desk 4 months ago in RingCentral Admin Portal 0 Under review

Add ability to allow a user to view another user's text message

General messages come to my assistant's phone and I need to be able to access them. I can access her voicemail messages using my assistant's voicemail PIN, but would like a way to access my assistant's text messages too, possibly through delegatio...
Spencer Hansen 4 months ago in RingCentral Web/Desktop App 0 Under review

Allow all extensions to show in the HUD and/or Extension List

We have a few telephones that are in common areas, such as in the kitchen / break room, in storage rooms, in conference rooms, etc. I don't currently see any way to add these telephones to the HUD or Extension lists inside the Ring Central (Avaya ...
Craig Rhinehart 4 months ago in RingCentral Web/Desktop App 0 Under review

global/mass voicemail messages to clients

It would be a great marketing capability if we could send mass voicemail messages out to our clients. We have an extensive list of clients and would like to be able to pre-record a message and send it out to a predetermined number of clients all a...
THOMAS ANDERSON 4 months ago in RingCentral Admin Portal 1 Under review