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Audit log for voicemail/message downloads

A log of employees that have downloaded messages/voicemails. It would help identify inappropriate usage of the files. Help protect employers in data sensitive situations.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Salesforce Adapter does not allow the removal of Mask

The Salesforce adapter is showing the mask option even when it is disabled for the agent. It needs to hide this if it has been disabled in the agent role the way CMax does.
Jacob Beach about 1 year ago in RingCentral Contact Center 0 Future consideration

Smaller Version Like Previous App

the new version is too big! Make it smaller like the old version.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Alert users when being monitored

It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.
Guest about 1 year ago in RingCentral Phone 0 Under review

Team search in iOS and iPadOS

because, the Mac app (currently running on MacOS Monterey Dev Beta 3) crashes whenever I filter search result to team
Guest about 1 year ago in RingCentral Mobile App 1 Under review

Add robocall blocking to user templates

Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.
Joe Vita about 1 year ago in RingCentral Phone 0 Under review

Don't record "dead air" voicemail messages

Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.
Ronald Ballard about 1 year ago in RingCentral Phone 0 Under review

Display Corporate Directory as a List Instead of Having to Search

I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.
Guest about 1 year ago in RingCentral Phone 1 Under review

Integrate into EHR (electronic health record) like Practice fusion

We need to receive faxes into practice fusion and able to call patients and text them from practice fusion
Guest about 1 year ago in RingCentral Integrations 1 Under review

Show Glip Notifications in System Tray

It would be great to allow for Glip notifications to show up in the system tray so folkx can more easily see that someone is looking for them without having the full app open and maximized. We work in a health clinic that's somewhat loud, so it's ...
Lauren Sullivan about 1 year ago in RingCentral Web/Desktop App 1 Already exists