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Make notifications for queue voicemail selectable

A queue has managers and members. Currently they all get an email when a voicemail is left. However, all our queues are for teams with a group email. So I would like to be able to turn off notifications for managers and members and just set the te...
Chris Waddington over 2 years ago in RingCentral Phone 1 Future consideration

Ability to delegate permission to manage a specific group(s)

It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can mon...
Guest over 2 years ago in RingCentral Phone 0 Under review

Administration of SMS history when reassining extension

The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user. Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Transfer unanswered queue calls to auto receptionist

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...
Guest over 2 years ago in RingCentral Phone 0 Under review

View contacts from RC app and RC phone app to deskphone

View contacts from RC app and RC phone app to deskphone
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Reporting needed by IVR button press

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...
Guest over 2 years ago in RingCentral Phone 0 Under review

To show the called number on the call queue to show on the RingCentral App

Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Authenticator app for 1st time log in

requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.
Guest over 2 years ago in RingCentral Phone 2 Future consideration

Handle missed calls option - Add the ability to return caller to the staff member that transferred it

If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE wo...
Christine Cullen over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Status to be displayed on APP when app is in the task bar (similar to teams)

We would like to see the status (busy/DND etc.) to be viewable from the "R" application when it is on your task bar. This way you do not have to open the app to see what status you are - This would prompt people in remembering they went on DND - a...
Christine Cullen over 2 years ago in RingCentral Web/Desktop App 0 Under review