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Fix Custom Rule Issue for Call Queue Members

Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues. https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_US Scenario: User is assigned to an...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Allow Call Recording Notification To Be Customizable Per Queue

We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being re...
Guest over 2 years ago in RingCentral Phone 2 Future consideration

The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade

Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Include voicemail calls in call log

Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" s...
Guest over 2 years ago in RingCentral Phone 0 Under review

Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device

On a Polycom device, in addition to transferring a call to someone else's voicemail using "*0"+"extension number", we would like to be able to press "*0"+their softkey extension.
Guest over 2 years ago in RingCentral Phone 0 Under review

To have the ability to have no Voice Mail on a call Queue line

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...
Guest over 2 years ago in RingCentral Phone 1 Under review

Please include the High fidelity music mode in the next RingCentral Meetings version

Zoom just released "High fidelity music mode". Please add this to the next version of RingCentral Meetings. Thank you. This is vital for our online music lessons and classes.
Jason Thompson over 2 years ago in RingCentral Meetings & Webinar 3 Future consideration

Please allow the "Turn on Original Sound" for meeting participants. Zoom allows this option for basic accounts and participants.

No description provided
Jason Thompson over 2 years ago in RingCentral Meetings & Webinar 1 Future consideration

Increase number of rings for Limited Extensions

No description provided
Staff Room over 2 years ago in RingCentral Phone 1 Future consideration

Respond to call via text after voice mail

Respond to call via text after voice mail and will receive text a message to reply or send message to the caller
Guest over 2 years ago in RingCentral Phone 0 Future consideration