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Send recorded VM with one click instead of re-recording every generic VM.

As an optometry company we have to send out generic word by word VMs to any patients that don't answer for things like contacts being picked up. It would be awesome to have a system created where I could record the generic message and save it in R...
Jaron Kofoed 4 months ago in RingCentral Phone 0 Under review

Include the voicemail greeting to automatic call recording or the voicemail left

. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeti...
Maribel Lopez 4 months ago in RingCentral Admin Portal 1 Under review

Ability to see how many times a desk phone goes offline.

Wanted to have an option in the reports on how many times a desk phone goes offline.
Lynce Andres 4 months ago in RingCentral Phone 1 Under review

Scammer Tracking

Better Features To block scammers or log them. We need a more robust system with security.
Cypress Devil 4 months ago in RingCentral Web/Desktop App 4 Under review

Incoming caller ID name display on app

In the app, incoming calls only show a phone number for caller ID, no name appears. A basic request, I'm surprised it's not available.
Susan Williams 4 months ago in RingCentral Mobile App 1 Under review

Increase SMS Allocation

Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.
James Peterson 5 months ago in RingCentral Admin Portal 0 Under review

Remove Ring Central Advertisement on Forwarded Texts.

When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.
Michelle LaMorte 5 months ago in Developer Platform and APIs 0 Under review

Add emergency location to User Phones list and add ability to export list

This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
Geoffrey Mayhew 5 months ago in RingCentral Admin Portal 1 Under review

Better options for access to queue mailboxes when HIPAA restrictions are enabled

When HIPAA is enabled, the functionality of receiving VM, Fax and text as attachments to the notification email is disabled. It would be great if there was a method to deal with this loss of functionality. A couple of suggestions: -Send email noti...
Eric Lindman 5 months ago in RingCentral Web/Desktop App 0 Under review

"My Caller ID" Search feature

Make the outbound call experience easier, allow us to search the outbound call number or at least change to alpha organize- 100+ phone numbers to search through over here! Thanks! J
Jadyn DePhi 5 months ago in RingCentral Phone 0 Under review