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Make the windows app and physical phone work as one

The app is limiting users without the ability to use a microphone and speaker on a PC. We need to ringout our physical phones to use click to dial and then we are tied to the limitations of the phones. We can not transfer calls through the app whi...
David Fernandez about 1 month ago in RingCentral Mobile App 0 New

assigned Super Admin will not see the call logs of other Super Admin

assigned Super Admin will not see the call logs of other Super Admin
Rinny Dela Cruz about 1 month ago in RingCentral Admin Portal 1 New

Forward to another extension when DND is enabled

I want to be able to Forward to another extension when DND is enabled. At least user knows if they turn on DND, their calls may be answered by someone else.
Josh Gorrell about 1 month ago in RingCentral Admin Portal 1 New

Mitel 480G - Allow to End Call with Speakerphone button

I'm testing with the Mitel 480G enrolled in RingCentral.Found that I can start but can't end a call with the speakerphone button. I need to press the Line button.This functionality exists on the Polycom phones.
Dustin Burns about 1 month ago in Hardware 0 New

Please create an app for the Service Portal

One thing we can no longer do is upload recordings for voicemails. When recording on the Service Portal with a headset, the recording sounds "windy". When using the cell phone the recording is good, but we have to access the portal on the internet...
Cheryl Tingle about 1 month ago in RingCentral Mobile App 0 New

Give the admin the ability to clear a users text, voicemail, and other history

With turnover happening I "recycle" extensions that are already in use as to not have pay to add a new user every time we have someone leave, especially considering the extension is already set up. The only problem with this is that Joe Smith now ...
Sean McMahon about 1 month ago in RingCentral Admin Portal 1 New

Webinar Security for Recordings

Add security feature to each webinar to allow presenter to choose who can access/view the recording.
Pam Gough about 1 month ago in RingCentral Webinar 3 New

feature request with RingCentral to change the roles, so they are based on the location of the caller, not the account.

We have Ringcentral account based in US. Currently, users outside US need a Standard International dialing role just to dial/call local within its location (outside of location where account is based) because if we assign Standard dialing role, th...
Ian Irog-irog about 1 month ago in RingCentral Admin Portal 0 New

Make any call (independent of outcome) trigger automations in Zapier

Right now only Missed Calls or Completed Calls will trigger automations in Zapier. Instead, it would be nice if ANY call could trigger an automation and then we can filter by result and create more complex workflows.
Treatment Manager about 1 month ago in RingCentral Integrations 0 New

Add Call Queues to Zapier Integration

We use Zapier to run a variety of automations whenever there are missed calls. Unfortunately, we cannot build any automations around call queues as this feature is not supported in the Ringcentral integration with Zapier which limits how we set up...
Treatment Manager about 1 month ago in RingCentral Integrations 0 New