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Character limitation Engage Digital

Engage Digital has a global character limitation of 262,144 characters on an agent message. This is fine if the messages were going out as plain text. Our business requirements require us to send multiple quotes in HTML format within the body of t...
Glen Shade 6 months ago in RingCentral Engage Digital 0 Under review

Change DND color from green to red

When a person is on DND in DSSKey it still shows them as Green. If we could change this to red when the person is on DND it would keep us from transferring calls to someone out of office. Also, it allows supervisors of employees to see when they a...
Jason Washam 6 months ago in Hardware 0 Under review

Forward SMS to External Phone Number

Should be able to forward the SMS to personal number.
Vanessa P 6 months ago in RingCentral Web/Desktop App 0 Under review

show call logs on call presence

Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone lo...
John Boctor 6 months ago in RingCentral Phone 0 Under review

Forwarding Team messages to emails.

When employees are out sick, other members of the company would need to see the messages that are being sent to their Teams. Please find a way for messages under Teams to be sent to admin without having to log into other people's RC accounts..
Sheila Scoville (CEO) 6 months ago in RingCentral Admin Portal 0 Under review

Allow alternative numbers to appear in company directory VVX450

Please allow the company directory on VVX450 to show alternative numbers for staff. Currently it only shows their extensions even though we have inputted mobile numbers, alternative landlines etc for each staff member we have. Users are using prin...
Vishal Gajipra 6 months ago in Hardware 0 Under review

BLF codes for users needs to be in the Admin portal

Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manuall...
Bryan Starr 6 months ago in RingCentral Admin Portal 0 Under review

Calendar Presence Is On | O365 Outlook Calendar

The interface correctly updates my RingCentral availability to In a Meeting, however it does not set my phone to DND. It seems like it should make my Status "In A Meeting" and set my availability to DND. This should be the same logic for normal me...
Nancy Lawson 7 months ago in RingCentral Integrations 0 Under review

Enable editing of VVX450 softkeys

The Softkeys on Polycom VVX450 phones come preconfigured as "new call", "intercom", "DND" and "page". It would be good to be able to change these keys for all users in ring central to something more useable such as "company directory", "missed cal...
Vishal Gajipra 7 months ago in RingCentral Phone 0 Under review

RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
SPPI Main General Mailbox 7 months ago in RingCentral Admin Portal 1 Under review