Skip to Main Content

All ideas

Showing 6549 of 6549

Call logs that include transfers

Currently call logs are only able to show calls that have come through on direct lines, but now how they were then handled internally. Say, if a caller made a call to the main line, then the call was transferred to another person in the organisati...
Daniel Valastro 7 months ago in RingCentral Phone 0 Under review

Create a profile allocation in RingCentral App for multiple users

Profile allocation in RC App
Ralph Reyes 7 months ago in RingCentral Web/Desktop App 1 Under review

Refusal breakdown report

A report of when a call was refused, when it was refused for what caller and their call refusal rate comparative to their calls answered would be nice. This would be helpful for those with this issue from a stats perspective.
Guest 7 months ago in RingCentral Analytics 0 Under review

Make the windows app and physical phone work as one

The app is limiting users without the ability to use a microphone and speaker on a PC. We need to ringout our physical phones to use click to dial and then we are tied to the limitations of the phones. We can not transfer calls through the app whi...
David Fernandez 7 months ago in RingCentral Mobile App 0 Under review

Bulk Request for adding more than 20 numbers to be added in the blocked calls

This is a feature request from one of the users to have a template or bulk request to add a number in the blocked calls option in the admin portal. Currently, if want to block a number you need to input the number one by one. Hopefully this featur...
Ronald A 7 months ago in RingCentral Admin Portal 0 Under review

Pin the left hand column on the display

"Pin" the left-hand column of my users on the phone display to always appear even when on an active call. Many times, I transfer calls to one of these users so it would be beneficial to just "touch" their name on the display verses having to dial ...
Sara Leibfried 8 months ago in RingCentral Phone 0 Under review

Grants admins the ability to remove users' ability to change their availability status

Managers would benefit from this when they want to check if their employees are available on RingCentral or not. If their employees mark themselves "invisible", then that's not helpful at all.
Marco Lo 8 months ago in RingCentral Admin Portal 0 Under review

Page Buton on Polycom Phones: Direct to the Paging Extension

Since my company only has 1 paging extension/device, it would be best to bypass the paging announcement and set the paging button on my polycom vvx 350 phone set to the extension number of the paging device.
Jordan Cooper 8 months ago in Hardware 0 Under review

Review Poly Blackwire headsets for approved list

Please review/evaluate the Poly Blackwire headsets (specifically the 3320) for possible approval for recommended headset list. Our teams work completely remote and as with most call centers, have a regular rate of turnover. Oftentimes, equipment i...
Selena Lewis 8 months ago in RingCentral Engage Voice 0 Under review

Add Agent State Change Report to Historical reporting platform

This is another consideration for the historical reporting platform after the Prebuilt reports are gone. This report is very useful for the call center supervisors to get a granular detail of the agent behavior, especially when agents are being su...
Selena Lewis 8 months ago in RingCentral Engage Voice 0 Under review