Callers can press a key to request a call back and hold their place in queue
When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.
It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happe...
Adjust parameters on what is considered an Abandoned Call
Be able to adjust the Abandoned call conditions to more properly reflect what our company considers an abandoned call. For example, if a client calls in and hangs up, that doesn't not count as abandoned. Another would be based on time, like a clie...
RingCentral should have a capability for users to track which source inbound calls are coming from. For example, if a business has their phone number listed on a website and a Google My Business profile. This would be able to help inform business ...
Ability for a member of a queue to send calls straight to voicemail
Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to s...
Ring Central documentation states that it supports Yealink T58W phones. Unable to provision phone from portal, had to log a support case. Also, unable to add expansion model "exp50" at all, even though you can on lower models in the portal.
9 months ago
Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.