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Text From Call Queue Direct Number

I am a full-access manager for 3 call queues that are set up with their own direct lines. I do not know how to respond to these text messages. I read online at this article (https://community.ringcentral.com/questions/89895/call-queue-texting.html...
Guest over 2 years ago in RingCentral Phone 0 Under review

Add captions for phonecall

Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Salesforce Avaya integration

Avaya Cloud Office apps are not showing Salesforce account/contact information or logging communications to Salesforce, which has the RingCentral package. The two need to be integrated so that the Avaya Cloud Office apps can be used by Salesforce ...
Guest over 2 years ago in RingCentral Integrations 0 Under review

Add Home Screen with Favorites or HUD to Android and iOS app

currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them. Adding a Home Screen or even the HUD from...
Adam Rogers over 2 years ago in RingCentral Mobile App 0 Under review

Folder with option for sub folder

So the folder would be called "Minor Toolbox" then the sub folders would be like "addiction" and in that subfolder would be documents like worksheets that a caseworker could download and use with the youth they work with
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Reporting by connected calls

It would be handy to be able to export a report of calls vs connects, and to be able to screen for call length (ex. only calls over 30 seconds)
Guest over 2 years ago in RingCentral Analytics 0 Under review

Include a simple video editor for recordings

Useful for those times when the recording file size is too big to email or if you want to just send out a part of the recording.
Tracy Lord over 2 years ago in RingCentral Video 0 Under review

Disable "Ringing" Tone when initiating video call...

When initiating a video call, please allow disable of the tone that blares out when "ringing" the person being called. Or at lease turn it down a bit. It is too loud and disruptive and forces the caller to turn down or disable audio when "ringing"...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

I would like to see the Time Zone for the out-bound call I am making.

I would like to see the Time Zone for the out-bound call I am making. The person is not in my contacts. Please consider implementing a Time Zone feature that includes the Time Zone (with Time) popping up on the dialer, for the prefix or area code ...
Guest over 2 years ago in RingCentral Phone 0 Under review

Option to encrypt call recording on delivery

Due to PCI compliance, many vendors request the call recordings be encrypted. Would like to have an option to encrypt and add a key like pgp so call recordings can be encrypted before delivery to SFTP site.
Guest over 2 years ago in RingCentral Engage Voice 1 Future consideration