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SLA - How to we set new threshold

How are the SLA calculated - can we set our preferences.
Linda Cote almost 2 years ago in RingCentral Analytics 1 Already exists

make the analytic report of inbound/outbound report live no delay time

make the analytic report of inbound/outbound report live no delay time
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

Show Caller Name in 'Missed Call' emails

Today we have to do a reverse lookup to see who called us.
Steve Deal almost 2 years ago in RingCentral Phone 0 Already exists

Add the ability to crop participant video in RingCentral meeting

As a law office doing hearings it is helpful to be able to only have one person in the video even though several may be present.
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Already exists

add video virtual background option to settings

Zoom already has this feature available. Your system is powered by Zoom right?
Guest almost 2 years ago in RingCentral Meetings & Webinar 4 Already exists

Fix the call dropping when switching to BlueTooth

I also would like to see a fix for the dropped calls every time you connect to Bluetooth. This reduces my mobility in the field as I know if I turn on my truck and the phone connects I will instantly lose the call. That more than anything is frust...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Already exists

Allow two desktop phones to be associated with one extenstion/user

To allow an employee to have a desktop phone in two different locations (i.e. home and office), without having to purchase another user/phone line.
Katie Ireland about 2 years ago in Hardware 1 Already exists

get a chime/sound when a fax comes in to my number

When fax comes in, I would like to get a chime/sound when a fax comes in to my number.
Guest about 2 years ago in RingCentral Phone 1 Already exists

Show phone text history list

A list of senders in the detail area when you click text button in the left column (like you have for voicemail and fax already) was in the RC Phone app, miss it in the upgrade.
David Belokonny about 2 years ago in RingCentral Web/Desktop App 0 Already exists

Add ability to turn off recording announcement.

In certain states(Colorado) you do not need to announce a call is being recorded, as only one participant on the call may know if the call is recorded, by law. We would like to take off the announcement that a call is being recorded per extension,...
Brandon Parker about 2 years ago in RingCentral Phone 2 Already exists