All ideas

let each dept manager see only there call analysis

This is useful and convenient when we want to add an external number to get a specific call to an external person

add a notification settings if the call is being forwarded to third party number to know if the call is a business or personal call

set up on the Admin portal where multiple users can receive fax and voicemail from the main line

It would be useful to select multiple queue information under the user tab so we can get an idea of the specifics for all queues separated without having to make a report for each queue under the individual user and specific queue

When making an outbound call from a customer file, it would be beneficial to be able to copy the phone number from within said software and paste into softphone which then dials out on the connected desk phone. This prevents errors and I believe w...

Other platforms - MS Teams, Webex, Zoom have one touch room devices. It would be nice if RC would incorporate this into their platform

There is no way to convert a meeting recording file if you close the conversion progress bar during the initial conversion when you close a meeting. That means the meeting you just recorded is lost, even though the data is sitting on your hard dri...

I would like to set Do Not Disturb for a while, and not need to remember to turn it off again.

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.