All ideas

You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.

The prior version of RingCentral gave you the option of opening a fax and saving the fax without having multiple steps. With the new version, you have to download the document, save the document, delete the download then delete the original fax. T...

Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach th...

I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.

When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.

to be able to attach attachment thru google drive in the fax services When we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax

It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happe...

Be able to adjust the Abandoned call conditions to more properly reflect what our company considers an abandoned call. For example, if a client calls in and hangs up, that doesn't not count as abandoned. Another would be based on time, like a clie...

When a call comes in and one user is on the phone already every staff member extension needs to see who the incoming call is in order to best route.

RingCentral should have a capability for users to track which source inbound calls are coming from. For example, if a business has their phone number listed on a website and a Google My Business profile. This would be able to help inform business ...