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‘Works with Slack’ as installed app

Slack is one of the most used messaging apps and many people like to use it for real-time conversation. RC should offer Slack workspaces as add-ins to enhance team messaging your current configuration (link below) does not allow for this. Ideally,...
American Influencer Council 7 months ago in RingCentral Integrations 0 Under review

Stop accepting incoming faxes on the main line

I don't list a fax number and I get nothing but junk faxes sent to my main line. I have a dedicated fax number if I want to receive faxes. Please add a feature that allows me to stop receiving faxes on my PHONE number.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Present Disclaimer of 24 hour waiting period to enable international calling in admin portal

I just enabled international calling and SMS for our account, and after testing it and encountering errors/no success, I called the support line to find out that it could take up to 24 hours to actually activate international calling and SMS. Why ...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to send invites to end users even if their extension is enabled

THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts. In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes ...
Justin Polburn about 1 year ago in RingCentral Web/Desktop App 0 Under review

Change the RingCentral VMWare service to machine wide install

During our testing with the RingCentral app it was determined that the service only installs as the user who installs it. In a floating desktop pool, this is a process which does not work well. Additionally, it requires the end user to install it ...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

Call Log for Conference Calls (Voice and Video)

Audit tracking of who connected to audio or video conference call
Guest over 2 years ago in RingCentral Analytics 2 Under review

Delete company contact from RingCentral app

I suggest to have a delete option be added on the RingCentral app contacts especially for deleting company contacts.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

RingCentral for Salesforce: Ability to have multiple layouts in RC CTI component

As more departments/teams use RingCentral for Salesforce, it would be helpful if it was possible to be able to define multiple layouts for different users. That way, we can tailor which data our users need to capture.
Richard Pomeroy over 1 year ago in RingCentral Integrations 0 Under review

RingCentral for Salesforce: Canned Responses

It would be a great if admins had the ability to defined canned responses (i.e. pre-defined text) that users could select when making calls. For example, when users call and leave a voicemail. This could then be added to the 'Notes' without users ...
Richard Pomeroy over 1 year ago in RingCentral Integrations 0 Under review

Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me

We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "t...
Valerie Jacobs 7 months ago in RingCentral Admin Portal 0 Under review