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Remove Minimum Threshold for Recording a call (<60 seconds currently)

I was told by support that call duration that are less then 60 seconds are not recorded. This minimum should be removed as all calls should be recorded when call recording feature is turned on. There can definitely be calls that have duration that...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Digital line as Outbound caller id

Currently, main line is being a default as outbound caller ID of newly created extension. It would be best if there will be an option in creating an extension to choose which caller ID to reflect.
Jessa Remo over 1 year ago in RingCentral Admin Portal 0 Under review

Give capability to have rotating marketing messages for hold & call transfer custom ringing.

It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Ring Central MVP Silent Uninstall for user-installed .exe?

Issue: Please provide an automated "silent" way to uninstall the user-installed version of the Ring Central MVP application for Windows desktop. Workarounds: I am able to manually uninstall it when logged in as the user from either the Control Pan...
Peter Z. 7 months ago in RingCentral Web/Desktop App 0 Under review

Fix your support phone-in IVR

Fix your support phone-in IVR. For months now it would never accept my PIN and I would have to wait for it to timeout to bypass to a live agent. Now it asks me if I want to "chat", goes silent, and just completely dead ends me. There is no PIN req...
James Marshall SA 7 months ago in RingCentral Admin Portal 0 Under review

Connectors for Avaya Cloud Office to use with the Microsoft Power Suite

This would allow for more automatic integration between Microsoft Apps and Avaya. These would be for things like posting in chats/teams or creating Tasks, Events, and Meetings depending on data received from another source (a new email, data from ...
Michael Myrtle 7 months ago in RingCentral Web/Desktop App 0 Under review

Add Common Area Phones to RingCentral Analytics

It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
Brian Schwartz about 1 year ago in RingCentral Analytics 0 Under review

Salesforce plugin - please update the product so that it supports dependent drop down lists

Currently we are using the Salesforce plugin only. Not supporting dependent drop down lists means we have been unable to add all of our required fields into the RC component in Salesforce; this results in the user needing to access the Salesforce ...
Paul Fletcher over 1 year ago in RingCentral Integrations 1 Under review

Traditional Intercom needs to work.

Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.
Guest about 1 year ago in RingCentral Phone 0 Under review

Call Queue Status Unavailable while 'In a meeting'

I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a fe...
Guest about 1 year ago in RingCentral Phone 0 Under review