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Customer Ideas Portal

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CallRail type marketing source analytics tracks origin based on channel

Marketing source tracking
Frank Emanuel over 1 year ago in RingCentral Integrations 0 Under review

Delete All Button for direct messages sent in the app

No description provided
Guest almost 3 years ago in RingCentral Analytics 0 Under review

Salesforce Integration: Populate "Completed Date/Time" field with Date/Time call was completed

The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Sale...
Gene Brown 9 months ago in RingCentral Integrations 0 Under review

Automatic Voicemail Message

A way to have the option to leave an automatic voice mail when calling our customers. when we call a customer and we get their voicemail could we then have an option to select the automatic voicemail instead of manually leaving one. This setting w...
Kendra Symington 9 months ago in RingCentral Phone 0 Under review

Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.

customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back, she wants to see the user who picked the call engaged on that call from her extension.
Bibiane Nga about 2 years ago in RingCentral Phone 1 Under review

Tekion crm integration

This is a new car dealership platform that many dealerships are moving to.
Mike Walling about 2 years ago in RingCentral Integrations 2 Under review

Ability to test headset to see if sound works

The old RingCentral had the ability to test to ensure that the headset volumes were working. I am running version 21.2.15.482 updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral. I can see in...
Guest almost 3 years ago in RingCentral Phone 1 Under review

Ring Central Video - Default Audio to Dial In

Currently in the Ring Central Video Settings the Audio can only be defaulted to the computer speakers/mic or a headset tied to the computer. Add the ability to default the audio to "dial in" allowing the user to use a desk phone to call in. Not al...
Nathalia Foster about 2 years ago in RingCentral Video 0 Under review

A feature needs to be added to the RC platform to allow for Cost Centers of an account to change the caller ID CNAM to identify that particular group/company with a different name than the corporate company.

All companies with multiple cost centers that have different names at the company's cost centers.
Debra Smith over 1 year ago in RingCentral Phone 0 Under review

Call Queue Hold Time Routing

Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.
Peter Meyer over 3 years ago in RingCentral Phone 3 Under review