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When active on the desktop, mobile phone should not ring, without having to sign out

When we are logged into the desktop app, the mobile app should automatically sense the desktop being used, and then calls do not ring through to the mobile app.
Gina Niemer over 1 year ago in RingCentral Mobile App 0 Under review

Enable customers to save their spot in the Queue to have a rep call them back.

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.
Amos Stoltzfus Jr 6 months ago in RingCentral Phone 0 Under review

RingCentral Contact Centre: MAX Agent Windows Application

Please may we request a Windows Application/Service version of the MAX Agent? The Web Application is problematic for users, particularly those who are remote working on laptops as when agents go on break and the laptop goes to sleep, the MAX Agent...
Fraz Hamid 7 months ago in RingCentral Contact Center 0 Under review

Volume for Ring Central Video Connecting Tone

When connecting to a co-worker with Ring Central Video, the tone that plays is VERY loud. There appears to be no way to control the volume level. Support has told me to lower the volume setting in the settings but that also lowers the volume of my...
Doug Artis over 1 year ago in RingCentral Video 0 Under review

Make RingCentral Meetings Rooms compatible with all features of RingCentral Meetings or RingCentral Video

Anyone who uses RingCentral Meetings Rooms would benefit from being able to join breakout rooms and use the other features of RingCentral Meetings.
Guest over 1 year ago in RingCentral Rooms 0 Under review

I need a extension of call recording lasting longer than 3 months.

I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recordi...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Schedule a Beep/Bell to emit from paging devices

Want to setup paging devices to have a Bell or a beep on a schedule. This can be used to signal shift or break changes
Travis Hill about 1 year ago in RingCentral Phone 1 Under review

Agent Analytics: Log Agent Queue Uptime

Show how many hours an agent was Active in the queue. It would be fantastic if we could actually set their individual hours somewhere so that I didn't have to do math / search on only those specific time frames but if it was simply "Amt of Hours w...
Josh Mathus about 1 year ago in RingCentral Analytics 0 Under review

Schedule off hours

I would like to schedule off hours so that I don't get phone notifications when I am done for the day of work. This is something Microsoft teams does, and it is super useful. You can schedule times for when you don't want to get notifications, or ...
Dylan Tobia about 1 year ago in RingCentral Phone 1 Under review

Vertafore AMS360 insurance agency management software

It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record
Eric Lindman about 2 years ago in RingCentral Integrations 2 Under review