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Text From Call Queue Direct Number

I am a full-access manager for 3 call queues that are set up with their own direct lines. I do not know how to respond to these text messages. I read online at this article (
Guest over 1 year ago in RingCentral Phone 0 Under review

limit selection of call from numbers in RC app

Please add the ability to control the phone numbers users are able to select as the display number under "call from" in the dialpad on the RC app
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Single Call Handling for users that are working Queue Calls.

We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this ...
Guest about 2 years ago in RingCentral Phone 0 Under review

Mass VoiceMail (Broadcast)

Every phone system since the 90's had a feature to send a global or mass voicmail message to all phones or a group of user's . I would like to add this feature, since many have physical phones and text messaging isn't an option. It is a significan...
Asa Blum about 2 years ago in RingCentral Admin Portal 2 Under review

Call Queue Hold Time Routing

Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.
Peter Meyer almost 3 years ago in RingCentral Phone 3 Under review

Numpad Enter key activate call on Ring Central Desktop

Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.
Lawrence Taylor 7 months ago in RingCentral Web/Desktop App 0 Under review

virtual dial pad to hard phone connect

It would be useful if from our management system we could click on a customer's phone number, it would go to the Ring Central dial pad and then send it our hard phone to make outgoing calls.
Brett Scialdone 7 months ago in RingCentral Phone 0 Under review

Adjust data refresh rate in Analytics

sometimes it's I'd like to check call analytics quicker than having to wait until the top of the hour.
Guest 7 months ago in RingCentral Analytics 0 Under review

Allow text to be typed in Fax TO: field in desktop app

You should not have to add a Contact before faxing. Right now, if you fax using a template and only a fax number, then the cover letter show nothing in the TO: line. I want to be able to have a separate "TO:" field and "Fax number" field, so my co...
Dee Ann Gee 7 months ago in RingCentral Web/Desktop App 0 Under review

Billing: Licenses and Inventory should list all available licenses in the account

We have identified an issue with the Billing Licenses and Inventory Page of the Admin Portal where the Additional Local Number license quantity does not display Available licenses if they are not directly under the company site or in a different c...
Fraz Hamid 7 months ago in RingCentral Admin Portal 0 Under review