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Customer Ideas Portal

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Allowing more than 10 pickup as queue member

When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
Cynthia Bernier 7 months ago in RingCentral Admin Portal 0 Under review

Schedule a Beep/Bell to emit from paging devices

Want to setup paging devices to have a Bell or a beep on a schedule. This can be used to signal shift or break changes
Travis Hill 7 months ago in RingCentral Phone 0 Under review

Inviting Meeting Attendees

I work on a MAC -- the most updated operating system. When I schedule a meeting -- the integration with the Microsoft Outlook Calendar is such that it is not easily apparent how to invite attendees once the meeting has been scheduled. One has to c...
Janet Haag 7 months ago in RingCentral Video 0 Under review

We need to have the ability to see the running total of text messages sent/recieved.

Due to the changes with texting and added allotments to accounts, it is imperative that users be able to see a running total of the text messages sent/received in a convenient spot. No user should be required to count text messages or just hope th...
Sarah Christopher 7 months ago in RingCentral Phone 0 Under review

Be able to display an accurate service level based on my hours of operation.

Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look a...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Click on user and view team members status from "My Team"

useful so I don't have to search the user to see why they are not available/everyone can use this
PATTY CASBURN BC about 1 year ago in RingCentral Phone 3 Under review

Delete Call Queue Member Confirmation

No description provided
Guest about 2 years ago in RingCentral Phone 1 Under review

Powerpoint presenter view for single screen

At the moment, we cant view notes via powerpoint presenter view unless its a multi screen. It would be useful to have this feature for a single screen. Similarly like what zoom/Teams have done. It is tedious to not be able to use ringcentral unles...
Dhivya Ganasan over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Music on hold radio

We are a restaurant, and we recently switched over to ringcentral. We used to have with our old provider a "music on hold" which would play the music from our radio when we would place a customer on hold. The preloaded sounds are not that great, a...
Guest over 1 year ago in RingCentral Phone 1 Under review

Monitored lines should ring on the RC mobile app

We have a large number of users who will need to answer calls that are made to lines they monitor when they aren't able to access a computer. We've had to set these calls to forward to the users' personal numbers which they don't like. This can be...
Red Feder over 1 year ago in RingCentral Web/Desktop App 0 Under review