Skip to Main Content

All ideas

Showing 3597

Export Calendar Items

Export Calendar Items
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Add Contact to Ringcentral when added to CRM

Currently, there is not a Zapier integration to add a contact to RingCentral. This would make it so much easier to add and updated contacts in Ring Central automatically.
Natalie Crown over 1 year ago in RingCentral Integrations 0 Under review

Granular permission Rules

Security restrictions be set at a granular level for ACD settings instead of blocking all or nothing (Ex: blocking a team prevents seeing that team in the directory.
Paige Holley 7 months ago in RingCentral Contact Center 0 Under review

A "jumper" number for others to be able to use so your Caller ID shows up when they call customers (For employees that don't have Ring Central)

We work with Shaw Communications. When we are calling customers, we are able to call into their VOIP system, go the correct way through the prompts, then a dial tone comes on the phone. At this point we dial the customers phone number and its SHAW...
Chris Bowman 7 months ago in RingCentral Phone 0 Under review

Prevent Voice mails for unregistered accounts

Like preventing outgoing calls for lines with no e-911 address assigned, shut off voice mails by default until the ext. is registered to an account that can access the voice mail. this would automatically be enabled once registration is completed ...
Ken OConnor 7 months ago in RingCentral Phone 1 Under review

Locate a User/Extension to see if they are associated with a Call Queue

I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

NEED to be able to delete glip-only users in the new RC app

With the introduction of the new all in one RingCentral app, admins can no longer delete Glip-only users on our account that are not tied to a RC phone extension. This is a huge security problem. When a user leaves the company, there's no way to p...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Insert button feature on Salesforce

We will appreciate it if you can add a button to ringcentral app in the salesforce.
Mahir DAG about 1 year ago in RingCentral Integrations 1 Under review

Be able to log the reason for a call

When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls r...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

From the mobile app allow the super admin to access the call logs and make phone calls using any user/extension's number in the account

As the super admin, I would like from the mobile app, to see a call log of all calls to all extensions/numbers that have come in to the company as well as make an outbound call or text from any number in the entire company no matter the user. This...
Guest over 1 year ago in RingCentral Phone 1 Under review