Skip to Main Content

Customer Ideas Portal

Showing 3604

Be able to log the reason for a call

When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls r...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App

Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allowing more than 10 pickup as queue member

When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
Cynthia Bernier 7 months ago in RingCentral Admin Portal 0 Under review

Schedule a Beep/Bell to emit from paging devices

Want to setup paging devices to have a Bell or a beep on a schedule. This can be used to signal shift or break changes
Travis Hill 7 months ago in RingCentral Phone 0 Under review

Inviting Meeting Attendees

I work on a MAC -- the most updated operating system. When I schedule a meeting -- the integration with the Microsoft Outlook Calendar is such that it is not easily apparent how to invite attendees once the meeting has been scheduled. One has to c...
Janet Haag 7 months ago in RingCentral Video 0 Under review

We need to have the ability to see the running total of text messages sent/recieved.

Due to the changes with texting and added allotments to accounts, it is imperative that users be able to see a running total of the text messages sent/received in a convenient spot. No user should be required to count text messages or just hope th...
Sarah Christopher 7 months ago in RingCentral Phone 0 Under review

Upload Custom Cover Page as an Admin on-behalf of the user.

Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
Eric Pada over 1 year ago in RingCentral Admin Portal 0 Under review

Actually decline the call when a person selects 2 for decline

It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.
Kathryn Daily over 1 year ago in RingCentral Web/Desktop App 0 Under review

Manage multiple calls on hold

My problem is I am often on one or two calls already. I cannot constantly have the current call interrupted and HAVE to take/respond to the the next call. Many of my calls are from gov officials overseas who are hard to reach. I also do not have t...
Guest over 1 year ago in RingCentral Contact Center 1 Under review

toggle between extension while using the app

I use the different extensions on my account for different reasons/businesses. I don't like that in order to check my text messages, missed calls, etc for one extension, while I'm logged into another extension, I have to log off that extension and...
Guest about 1 year ago in RingCentral Mobile App 0 Under review