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Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App

Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

toggle between extension while using the app

I use the different extensions on my account for different reasons/businesses. I don't like that in order to check my text messages, missed calls, etc for one extension, while I'm logged into another extension, I have to log off that extension and...
Guest about 1 year ago in RingCentral Mobile App 0 Under review

Upload Custom Cover Page as an Admin on-behalf of the user.

Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
Eric Pada over 1 year ago in RingCentral Admin Portal 0 Under review

Actually decline the call when a person selects 2 for decline

It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.
Kathryn Daily over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to Intercom from Mitel 6940

Please enable the ability to user Intercom feature from Mitel 6940 model phones
German Galvis 7 months ago in Hardware 0 Under review

viewing # of times a queue number was used.

As of the moment, the feature you are referring to is not yet available for report for viewing # of times a queue number was used. Actually, this is a great idea to submit a Feature Request to our Product Enhancement Team to make a consideration a...
Leanne Carter 7 months ago in RingCentral Analytics 0 Under review

Manage multiple calls on hold

My problem is I am often on one or two calls already. I cannot constantly have the current call interrupted and HAVE to take/respond to the the next call. Many of my calls are from gov officials overseas who are hard to reach. I also do not have t...
Guest over 1 year ago in RingCentral Contact Center 1 Under review

Add Bi-weekly feature to custom forwarding rule

Hello, Can I request a feature to add a "Custom Forwarding Rule" where we can select:- Bi-weekly => Every second Friday ( or Sat, Sun, Mon)- Every Second Friday or Sat.Sun,Mon OF course we can setup it manually with dates range, but this will e...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Automatically make member "Unavailable" for queue calls when "Signed Out"

When a member of a call queue signs out of their account (whether it's from the desktop app or mobile app), the system should mark that member as "Unavailable" for queue calls.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Re-add the "Pause" option for screen-sharers.

Helps the one sharing "pause" or freeze the view without having the meeting attendees watch your mouse open and close windows that may not be meant to be shown publicly!
Guest about 1 year ago in RingCentral Video 0 Under review