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Add robocall blocking to user templates

Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.
Joe Vita about 2 years ago in RingCentral Phone 0 Under review

Group Message to Team You Aren't a Part Of

It would be helpful to be able to send a group message directly to a team or department rather than having to input each individual person's name. For example, if I'm not a part of a specific team but want to send them a message, I would simply cr...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Call Presence when there is an outgoing call

I want the call presence feature to work when there is an outgoing call. I do not current use call que because I am using the auto receptionist because I need to be able to use all my numbers for texting. The problem is, because I am using the aut...
The Doan Law Firm 7 months ago in RingCentral Phone 0 Under review

Voice response system

Ring cental itself has the capability to take input from callers my phone, can this feeature be added to us ?
Juan Glen 7 months ago in RingCentral Phone 0 Under review

RingCentral Reach Gold Partner Here. We are finding many of healthcare customers using NextGen EHR. Strong inteterest in a RingCentral integration with NextGen

embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.
Trent Smith 7 months ago in RingCentral Integrations 0 Under review

Skill Notification History report does not show user who uploaded call list when "auto-start" checkbox is checked.

There is a defect, where the Skill Notification History report does not show the User ID when a skill is started by the auto-start checkbox when uploading a call list. Therefore when reviewing the Skill Notification History report, when auto-star...
5866 - Miguel Martinez 7 months ago in RingCentral Contact Center 0 Under review

Avg # of Active Users In A Group

It would be helpful to know what percentage of my sales reps are available to take calls during the day and what hours. This will help us determine staffing levels.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Separate field for name as well as fax number for outgoing faxes

This function was lost in the upgrade. We need this back to quickly sort our fax transmissions. We need the field of "fax number" along with "name" (name of recipient). After the upgrade, there is only one field for fax number available.
Deanna Bessler about 2 years ago in RingCentral Web/Desktop App 0 Under review

As an Admin I would like access to all users fax logs .

This would be helpful in troubleshooting user issues and track appropriate usage. The logs should include any transmission details or error messages that could help identify the cause of failures as well as page counts.
Tom Barnard about 2 years ago in RingCentral Analytics 0 Under review

SMS option in IVR

It would be amazing for callers to be able to send a text directly from the IVR. Something like "Press 9 to send us a text" or something thereabouts. I don't know if it's technically possible, but if there could be some sort of speech to text or s...
Stan Kats over 2 years ago in RingCentral Phone 1 Under review