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Customer Ideas Portal

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Exporting call pick up groups and members

We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all gro...
Calvin Lee 7 months ago in RingCentral Admin Portal 0 Under review

Call Queue Lineup

Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific t...
Guest about 1 year ago in RingCentral Web/Desktop App 2 Under review

International Calls Report

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Allow adding and editing Notes/Tasks in a separate window

For longer and more complex notes it becomes an issue that to read or change a note that it covers the entirety of the desktop app. Allowing it to pop out to a separate window would allow users to reference information sent in messages more easily...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Powerpoint presenter view for single screen

At the moment, we cant view notes via powerpoint presenter view unless its a multi screen. It would be useful to have this feature for a single screen. Similarly like what zoom/Teams have done. It is tedious to not be able to use ringcentral unles...
Dhivya Ganasan almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Music on hold radio

We are a restaurant, and we recently switched over to ringcentral. We used to have with our old provider a "music on hold" which would play the music from our radio when we would place a customer on hold. The preloaded sounds are not that great, a...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Monitored lines should ring on the RC mobile app

We have a large number of users who will need to answer calls that are made to lines they monitor when they aren't able to access a computer. We've had to set these calls to forward to the users' personal numbers which they don't like. This can be...
Red Feder almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Export Calendar Items

Export Calendar Items
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add Contact to Ringcentral when added to CRM

Currently, there is not a Zapier integration to add a contact to RingCentral. This would make it so much easier to add and updated contacts in Ring Central automatically.
Natalie Crown almost 2 years ago in RingCentral Integrations 0 Under review

NEED to be able to delete glip-only users in the new RC app

With the introduction of the new all in one RingCentral app, admins can no longer delete Glip-only users on our account that are not tied to a RC phone extension. This is a huge security problem. When a user leaves the company, there's no way to p...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review