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SLA - How to we set new threshold

How are the SLA calculated - can we set our preferences.
Linda Cote over 1 year ago in RingCentral Analytics 1 Already exists

make the analytic report of inbound/outbound report live no delay time

make the analytic report of inbound/outbound report live no delay time
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Add the ability to crop participant video in RingCentral meeting

As a law office doing hearings it is helpful to be able to only have one person in the video even though several may be present.
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Already exists

Fix the call dropping when switching to BlueTooth

I also would like to see a fix for the dropped calls every time you connect to Bluetooth. This reduces my mobility in the field as I know if I turn on my truck and the phone connects I will instantly lose the call. That more than anything is frust...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Already exists

get a chime/sound when a fax comes in to my number

When fax comes in, I would like to get a chime/sound when a fax comes in to my number.
Guest over 1 year ago in RingCentral Phone 1 Already exists

Show phone text history list

A list of senders in the detail area when you click text button in the left column (like you have for voicemail and fax already) was in the RC Phone app, miss it in the upgrade.
David Belokonny over 1 year ago in RingCentral Web/Desktop App 0 Already exists

To add Admin role to view/access all user extensions call logs and recordings.

To add Admin role to view/access all user extensions call logs and recordings.
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

I would like to display our company logo instead of my name when video was turned off.

When I am in a meeting and turn off my video, it displays my name. I would like to display our company logo instead of my name
Guest almost 2 years ago in RingCentral Meetings & Webinar 1 Already exists

Add Switch to Video or Share Screen option to Audio calls in the new RC app

When on a audio call only, often users need to switch to a share screen mode or just start a video call or meeting. There is currently no option to do this. Users have to disconnect, create a meeting, email meeting data to user, or other painfully...
Guest almost 2 years ago in RingCentral Web/Desktop App 9 Already exists

Disabling Voicemail for All Users

No description provided
Guest almost 2 years ago in RingCentral Web/Desktop App 4 Already exists