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Customer Ideas Portal

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Music on hold radio

We are a restaurant, and we recently switched over to ringcentral. We used to have with our old provider a "music on hold" which would play the music from our radio when we would place a customer on hold. The preloaded sounds are not that great, a...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Monitored lines should ring on the RC mobile app

We have a large number of users who will need to answer calls that are made to lines they monitor when they aren't able to access a computer. We've had to set these calls to forward to the users' personal numbers which they don't like. This can be...
Red Feder almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Export Calendar Items

Export Calendar Items
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add Contact to Ringcentral when added to CRM

Currently, there is not a Zapier integration to add a contact to RingCentral. This would make it so much easier to add and updated contacts in Ring Central automatically.
Natalie Crown almost 2 years ago in RingCentral Integrations 0 Under review

NEED to be able to delete glip-only users in the new RC app

With the introduction of the new all in one RingCentral app, admins can no longer delete Glip-only users on our account that are not tied to a RC phone extension. This is a huge security problem. When a user leaves the company, there's no way to p...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow Callers to Transfer to Another Extension by Pressing 0 During a Voicemail Greeting

With our old phone system we would frequently include "press 0 to speak with someone if you have an urgent issue" in our voicemail greeting. This way if they were calling their primary contact and weren't able to speak with them they could easily ...
Eric Wedige almost 2 years ago in RingCentral Phone 0 Under review

AgencyBloc integration

We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!
Guest about 1 year ago in RingCentral Integrations 0 Under review

From the mobile app allow the super admin to access the call logs and make phone calls using any user/extension's number in the account

As the super admin, I would like from the mobile app, to see a call log of all calls to all extensions/numbers that have come in to the company as well as make an outbound call or text from any number in the entire company no matter the user. This...
Guest almost 2 years ago in RingCentral Phone 1 Under review

multi

https://www.kixie.com/ Ring Central is better product just have to create a feature and that feature will do the need full as above company product does it nicely. Call 4 numbers and one person answers, the system disconnect the other 3 calls. - (...
Pushpinder Puri 7 months ago in RingCentral Contact Center 0 Under review

Two-Factor Authentication (2FA)

It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
Nick Leiby 7 months ago in RingCentral Admin Portal 0 Under review