Customer Ideas Portal

Under, Performance reports, you are given KPI info in a graph form, for the company as a whole. what we are asking for the graph to be available for the user information as well.

Would like to have the option to disable RNA state for all agents

Once a task is created in the app, the UI offers the original task in the left column taking up most of the space and the ongoing conversation (replies) is constrained to a much smaller column. The task replies are where we spend much more time so...

I think allowing them to see their numbers would be beneficial - like a scoreboard that could be toggled on and off .

I want to monitor Agents breaks Duration In the (Share Status)

Customer has found that if a user enters their IVR menu and selects option 1 but accidentally presses the button 3 times, they will be routed through to the user with the extension 111. Customer has requested to be able to stop this.

Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App

Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.

It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.

My problem is I am often on one or two calls already. I cannot constantly have the current call interrupted and HAVE to take/respond to the the next call. Many of my calls are from gov officials overseas who are hard to reach. I also do not have t...