Customer Ideas Portal

Integrate a Key Code to roll phones to the after hours extension until the next business day.

As you already integrate with Zoho CRM, Zoho Desk, Zoho Recruit, Zoho Bigin, Zoho Mail, Zoho Cliq, it seems like a natural progress to support archive to Zoho WorkDrive, as usually when customer use Zoho apps, they are typically invested in the wh...

When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the...

This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.

Meeting co-host need to rename other co-hosts

We're an organization of recruiters and sales staff that are now 90% working from home. During the pandemic we all started using our cell phones - because we hadn't migrated to Ring Central (which we did Summer 2021). Staff are used to saying "Sir...

When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I though...

Retrive past chats, pictures and videos on Ring Central Video platform

Hello, I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform...

As of the moment, we need to create 2 weekly recurring meetings (one on Tuesday and one on Thursday) because the schedule options are only daily/weekly/monthly. It would make it easier if there was an option to select the days of the week that you...