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Android Auto Answer Calls

I need to be able to at least answers calls using Android Auto. Currently, it just rings to my phone and I'm not able to grab my phone and answer it while driving.
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Warm Transfer to CCRN's

Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
Anthony Cherry over 1 year ago in RingCentral Phone 1 Under review

IVR option to play just an audio file

If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

To have the ability to have no Voice Mail on a call Queue line

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...
Guest about 2 years ago in RingCentral Phone 1 Under review

Disable callers from being able to directly dial an extension

Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Improved texting function by adding a dashboard with ability to get my client's feedback to Google, Yelp, etc.

Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients...
Sarkis Babachanian 8 months ago in RingCentral Phone 1 Under review

Integration with Popio

To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a s...
Jacquelyn Krouse 8 months ago in RingCentral Integrations 1 Under review

Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.

customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back, she wants to see the user who picked the call engaged on that call from her extension.
Bibiane Nga 8 months ago in RingCentral Phone 1 Under review

Ability to import a CSV for panelist invites in RC Webinar

The way our organization utilizes RC Webinar is we send out approximately 100 panelist invites for each of our large conferences so those participating in the meeting can join automatically each day as a Panelist with certain privilege's vs being ...
Kris Kleinschmidt 8 months ago in RingCentral Meetings & Webinar 0 Under review

App Integration with RealNex

Our international brokerage just switched to RealNex for all of its commercial agents. I'd like to suggest integrating RingCentral with the software.
Atiya Mitchell 8 months ago in RingCentral Integrations 0 Under review