Customer Ideas Portal

Everyone has a Chat bot, but not too many companies have a Voice Response Virtual Agent. I have been solicited by TalkDesk and they provide a Virtual Voice Bot with their basic package. RingCentral needs this kind of functionality.

I need to view how many lines are getting used at once in our Shared line groups.

We have multiple store locations and sometimes our reps have to have our different extensions forwarded to their cell phones to handle calls for multiple stores. They get confused of which location was called because all of the incoming calls only...

One of our lines is used at a business that receives a lot of phone calls and the staff that man the phone sometimes are not used to taking multiple calls at one time. Ultimately the 2nd call should go to voice mail and not ring the physical phone...

So I have a BUNCH of texts from people who I haven't texted in 6+ months that are clogging up my RC Phone app. It runs so slowly and it's because I have an astronomical amount of text messages from the past in the app. I want to be able to delete ...

The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.

I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)

We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company

Create pre-recorded voice mails that you can leave quickly if you get to your dialed number's vm box.

Called once each month over past 3 months to get this resolved to no avail. Before your upgrade/migration I could see and edit any virtual meetings for the other person for whom I have privileges to schedule, on behalf of. I cannot do that any lon...