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Customer Ideas Portal

Showing 4762

Create a Virtual Agent Voice Bot for RingCentral

Everyone has a Chat bot, but not too many companies have a Voice Response Virtual Agent. I have been solicited by TalkDesk and they provide a Virtual Voice Bot with their basic package. RingCentral needs this kind of functionality.
Rick Versace 8 months ago in RingCentral Engage Voice 0 Under review

Shared line group report

I need to view how many lines are getting used at once in our Shared line groups.
Harold Bilich 8 months ago in RingCentral Admin Portal 0 Under review

Incoming Caller ID To Show The Extension Called Instead Of The Customer's Number

We have multiple store locations and sometimes our reps have to have our different extensions forwarded to their cell phones to handle calls for multiple stores. They get confused of which location was called because all of the incoming calls only...
Freedom Fun 8 months ago in RingCentral Phone 0 Under review

On a Ring Central Line with a physical phone assigned to it we would like to have a field in the Admin Portal that limits the number of incoming calls to that line with so that a second call that comes in will go to voice mail. Right now we are bound by the feature of 10 incoming calls before going to voice mail.

One of our lines is used at a business that receives a lot of phone calls and the staff that man the phone sometimes are not used to taking multiple calls at one time. Ultimately the 2nd call should go to voice mail and not ring the physical phone...
Timothy Jablonski 8 months ago in RingCentral Admin Portal 0 Under review

The ability to delete inactive texts/contacts from 6+ months

So I have a BUNCH of texts from people who I haven't texted in 6+ months that are clogging up my RC Phone app. It runs so slowly and it's because I have an astronomical amount of text messages from the past in the app. I want to be able to delete ...
Rod Allred 8 months ago in RingCentral Phone 0 Under review

Incoming Fax Organization

The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.
Kyle Oweimrin almost 2 years ago in RingCentral Web/Desktop App 0 Under review

outlook contact

I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)
Rafael Umali almost 2 years ago in RingCentral Phone 0 Under review

Expand the video messaging

We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company
John Wilkinson almost 2 years ago in RingCentral Phone 1 Under review

Voice mail drop

Create pre-recorded voice mails that you can leave quickly if you get to your dialed number's vm box.
Guest over 2 years ago in RingCentral Analytics 0 Under review

Be able to edit video meetings for whom I can schedule them

Called once each month over past 3 months to get this resolved to no avail. Before your upgrade/migration I could see and edit any virtual meetings for the other person for whom I have privileges to schedule, on behalf of. I cannot do that any lon...
Diane Ziegler almost 2 years ago in RingCentral Video 1 Under review