All ideas

Currently, if a call is set to forward to an extrenal number on a user level, the Called ID will display as that of the caller itself. What I'm suggesting is that there is an option to forward the call, and the ring group name in place of the Call...

It would be great if inside of your dashboards there was a way to save a search/fitering. For example, I need to see who has used your mobile app for the previous month for only four of our Canadian locations. I will need to do this every month. W...

Very often we have to log in to the admin portal website to check detailed call logs for our office, listen to recordings, and track the progression of a contact. It would be so much better if we could just see a filterable, searchable call log on...

It would be really useful to have a clock displayed on the screen, not all rooms have a clock, and checking the phone or the control pod to get the time isn't practical.

Why is it useful? • It will be useful because like many other company we have a long lists of number that need to be input as blocked numbers. Who would benefit from it? • It will benefits the admin users as it will ease the process. Ho...

Setting up some programming to have your voicemail read a user's custom status would be very helpful so users didn't have to setup a new voicemail recording every time they were going to be out of the office for any extended period. Something like...

It allows for constant play of music/message on hold. Not the current restart or play from the beginning file upload. this would require a SIP Integration.

In existing RC ( MAX agent ) call-flow design, conference room can be connected up to total (3) parties including a host. Request is to add more than three caller’s in conference room and ability to put callers on “HOLD” during the live conference...

We lose some inbounds calls because our IVR may not provide the correct option for the caller. Example: directory choosing by name, requires 3 letter names. We have some two letter names. Can't figure out how to offer "enter extension number" opti...

I am wondering if RingCentral would allow a feature with an option to view more contact information such as Name, Title, Company, and Notes when viewing in Contact. More specifically, under Quick View or Personal. I work with insurances direct con...