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Forward Specified caller ID to external number from call group

Currently, if a call is set to forward to an extrenal number on a user level, the Called ID will display as that of the caller itself. What I'm suggesting is that there is an option to forward the call, and the ring group name in place of the Call...
James Buckelew about 1 year ago in RingCentral Engage Voice 0 Under review

Saved Search/Filtering

It would be great if inside of your dashboards there was a way to save a search/fitering. For example, I need to see who has used your mobile app for the previous month for only four of our Canadian locations. I will need to do this every month. W...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Full Office Call Logs Outside of Admin Reports

Very often we have to log in to the admin portal website to check detailed call logs for our office, listen to recordings, and track the progression of a contact. It would be so much better if we could just see a filterable, searchable call log on...
Guest about 2 years ago in RingCentral Analytics 1 Under review

Add a clock to screen on Rooms

It would be really useful to have a clock displayed on the screen, not all rooms have a clock, and checking the phone or the control pod to get the time isn't practical.
Yoann Lecuyer over 1 year ago in RingCentral Rooms 0 Under review

Multiple input or uploading of number list for blocked numbers

Why is it useful? • It will be useful because like many other company we have a long lists of number that need to be input as blocked numbers. Who would benefit from it? • It will benefits the admin users as it will ease the process. Ho...
(302) 449-4903 Admin Jay Janno Mark Angelo 7 months ago in RingCentral Admin Portal 0 Under review

Voicemail reads status

Setting up some programming to have your voicemail read a user's custom status would be very helpful so users didn't have to setup a new voicemail recording every time they were going to be out of the office for any extended period. Something like...
Austin Hamann 7 months ago in RingCentral Phone 0 Under review

CUBE Music streaming for business

It allows for constant play of music/message on hold. Not the current restart or play from the beginning file upload. this would require a SIP Integration.
CHERYL T 7 months ago in Developer Platform and APIs 0 Under review

To add more than (3) callers in conference call

In existing RC ( MAX agent ) call-flow design, conference room can be connected up to total (3) parties including a host. Request is to add more than three caller’s in conference room and ability to put callers on “HOLD” during the live conference...
Tcs voice2 7 months ago in RingCentral Contact Center 0 Under review

Tracking lost inbound calls

We lose some inbounds calls because our IVR may not provide the correct option for the caller. Example: directory choosing by name, requires 3 letter names. We have some two letter names. Can't figure out how to offer "enter extension number" opti...
Ed Vogt 7 months ago in RingCentral Analytics 0 Under review

Create a Contact Category or have the ability to View More Contact Info under Contact View / Or

I am wondering if RingCentral would allow a feature with an option to view more contact information such as Name, Title, Company, and Notes when viewing in Contact. More specifically, under Quick View or Personal. I work with insurances direct con...
Kinnaly Amodio 7 months ago in RingCentral Web/Desktop App 0 Under review