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On User page, show what Call Groups the user is a member of

Add a way to easily tell what call groups, etc. a User is configured for. That way, if a user is leaving the company, it is easier to see what call groups will be impacted. We do not want to have to go through each Call Group when a user leaves to...
Joshua Campbell over 2 years ago in RingCentral Admin Portal 0 Under review

Disable callers from being able to directly dial an extension

Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

MAX Agent: Hold Place in Line if Customer opts to Transition from Chat to Email

In our chat we present the following message after a customer sits on hold for 10 minutes "We're sorry for the wait, all of our agents are currently busy assisting other customers. Please continue to hold or leave a message with our Customer Suppo...
Kaci Joslin over 1 year ago in RingCentral Contact Center 0 Under review

Exporting Team Chats in Desktop App

We are looking for a way to save/export the text thread from our Teams chats as it has historical information that we will need to reference outside of the Ring Central desktop app. I would also appreciate an integration from a Third Party that do...
Jason Lee over 1 year ago in Developer Platform and APIs 0 Under review

Ability to add alternate host in Outlook 365 add-on when scheduling a meeting

The ability to add an alternate host in the RingCentral Outlook 365 add-on. I can select an alternate host in the desktop app but not the Outlook 365 add-on. When scheduling meetings for my CEO, he sometimes has to leave his 1st group RingCentral ...
Alicia Stout over 1 year ago in RingCentral Web/Desktop App 0 Under review

GENERATE A TASK WITHIN RINGCENTRAL ORIGINATING FROM AN EMAIL (OR REALLY ANYTHING)

IT WOULD JUST BE SUPER HELPFUL FOR OUR COMPANY IF FOR INSTANCE, WE HAVE A CUSTOMER EMAIL ASKING FOR A KEY QUOTE (AND WE WORK OUT OF 14 DIFFERENT PORTALS BECAUSE THE REPO INDUSTRY IS ASSININE - OF COURSE NONE OF THESE HAVE NIFTY INTEGRATIONS - BUT ...
Emily McClain 8 months ago in Developer Platform and APIs 0 Under review

Add repeat option to announcement-only extensions like there are for IVR menus

Currently, the work around is to just repeat the announcement in the audio recording that you upload. This does not allow callers to repeat phone number or websites that they may be directed to.
Ryan Gallagher over 1 year ago in RingCentral Phone 0 Under review

Voicemail Ringback

Call the user with a prerecorded message alerting them they have a voicemail waiting.
Guest about 3 years ago in RingCentral Phone 1 Under review

Roles by Department

Would like to suggest a way to have different roles for users for a specific department. For example, if Steve oversees a department of 3 people then we can give Steve Super Admin rights just for those three people as opposed to all users.
Kent Atzinger over 1 year ago in RingCentral Admin Portal 0 Under review

Limited Extension Continues Rings

This is a MUST, and I need it NOW, I'm in contact with support. Currently Limited extension Phone Ring only 4 time, then hang up. I'm many hundreds of then used in retirement and nursing homes. The Problem is 4 ring(20 seconds), don't Give the Res...
Ernest Mulford over 1 year ago in RingCentral Phone 1 Under review