Skip to Main Content

Customer Ideas Portal

Showing 3051

Voicemail and Voicemail Redirect Reports in Analytics

In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easil...
Hannah Tieu over 1 year ago in RingCentral Admin Portal 0 Under review

Host code for the Updated RingCentral Outlook Plug in

Cx wants to have the host code for the new version for RingCentral Outlook Plug in. The host code is available at the older version but cx still want that option to be available to the new version.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

New Dial VS Existing Dial Filter

Hello, Having the ability to filter first time dials VS repeat dials in a call log would be extreamly helpful. This would be a tremendois help in managing how many new aquisition calls our sales rep's are making VS how many existing client calls t...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Re-add ability to search for every time a word appears in an SMS conversation

Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation. For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, ...
Guest 9 months ago in RingCentral Web/Desktop App 0 Under review

In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts.

In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts. We do not want our users seeing every user and resource in our Active Directory!
Guest 9 months ago in RingCentral Integrations 0 Under review

Notification that will explain why an SMS message is block

Some SMS messages are blocked due to restricted words as per CTIA guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf Ringcentral could have a prompt or notification that will ...
Roland Angoluan 9 months ago in RingCentral Mobile App 0 Under review

RingCentral Meetings Uninstall .pkg MAC

I've tried using JAMF to uninstall "RingCentral Meetings" (being deprecated) however running the "RingCentral Meetings" .pkg in "Uninstall" mode after Indexing with JAMF does not uninstall the program... this means that I will have to manually go ...
Drew Mikos 9 months ago in RingCentral Meetings & Webinar 0 Under review

Mac RC App won't minimize

We should be able to minimize the app to reduce the screen real estate used. The Apple minimize button does nothing and manually you can only shrink the window to about 1/3 of the full screen.
Mitch Krayton over 1 year ago in RingCentral Web/Desktop App 0 Under review

On-demand Call Recording Announcement settings by individual sites not account based

Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Forwarding based on Status (available, busy, do not disturb, etc)

If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the...
Guest over 1 year ago in RingCentral Phone 0 Under review