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Call Response

Can you amend the type of call responses to drill down further on outbound calling.
Guest 7 months ago in RingCentral Analytics 0 Under review

Status visible on task bar

It would be helpful if statuses were visible on the task bar. That way, when the application is minimized on my desk top, I can see that I have myself in available or do not disturb. I continually forget to double check my status is available when...
Katy Jordan (Corp - Pallas Office) 7 months ago in RingCentral Web/Desktop App 0 Under review

Send email notifications when paging devices' status changes.

We can see the current status by going to "Phones Systems >> Phones & Devices >> Paging Devices". It would be beneficial to receive notifications when the status changes from online to offline or offline to online.
Derek Shirley 7 months ago in RingCentral Admin Portal 0 Under review

Create a Poll Feature

I wish i could create a poll with custom options like on Facebook. It would be used to nail down meeting times and dates, asking a group of people what status they are on, is anyone having issues with... . This is in regards to the CHAT and be loc...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Allow a group manager to view all call logs for his group - fix call log filtering

Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are sele...
Kristina Tothova about 1 year ago in RingCentral Admin Portal 0 Under review

Add an editable title to pinned posts

When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I though...
Genevieve Riverin over 1 year ago in RingCentral Web/Desktop App 2 Under review

Streamline Live Monitoring Process and Functionality

The process to live-monitor agents is very frustrating. I must pull up the Supervisor app, search for the agent I want to live-monitor, click the monitor icon, click the voice monitor icon, enter my station ID or phone number, then I receive a pho...
Timothy Larsen over 1 year ago in RingCentral Contact Center 4 Under review

Allow RingCentral App to Receive Intercom Calls

Useful for easier communication with remote users
Guest about 2 years ago in RingCentral Mobile App 0 Under review

Add Time Zone Designation for Organizer of Call

The call Organizer should be able to designate the time zone of a scheduled meeting directly on the scheduling page. Currently, the scheduling time is fixed to the organizers extension. Example: If I'm in an airport using my laptop, I can't schedu...
Guest about 2 years ago in RingCentral Video 0 Under review

Call Log to only display calls for sites assigned to Admins - and not all Company Calls

Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present
Joni Test Extension about 1 year ago in RingCentral Admin Portal 0 Under review