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Add a feature to flag or blacklist a text message containing spam or Phishing scam

I received these texts that contain phishing scam: From: (833) 705-1026 Received: Saturday, March 06, 2021 at 12:59 PM Message: Alert! - NyDMV # Please, update your current mailing and contact information to meet REALID requirements. Update Now at...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

choose which users/extensions will be archived

choose which users/extensions will be archived verses all of them
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add an email notification option for sent texts.

Many of us already archive our email and if both sent and received texts get sent to our email, we are archiving our texts through our email. It would save us the money and hassle of having to hire a firm to archive the texts specifically.
Dennis Delphenich 8 months ago in RingCentral Admin Portal 0 Under review

Have Caller's Names Show Up In Call Queue

Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.
Savant savant 8 months ago in RingCentral Phone 0 Under review

Be able to display an accurate service level based on my hours of operation.

Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look a...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Click on user and view team members status from "My Team"

useful so I don't have to search the user to see why they are not available/everyone can use this
PATTY CASBURN BC over 1 year ago in RingCentral Phone 3 Under review

Report/Export of Emails Listed for All Notifications

There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notificat...
Bethany Garcia almost 2 years ago in RingCentral Admin Portal 0 Under review

Mass downloading of picture SMS

It would be very efficient if there was a feature where the Ringcentral user is able to download all the pictures sent through Ringcentral by the customer. It is very time-consuming when the user has to go to each picture one by one to download th...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

RingCentral Meeting Anaytics / Reporting

The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.
Jonathan M Farley almost 2 years ago in RingCentral Admin Portal 1 Under review

RC Meetings Launching Browser / Ads

Launching an active RingCentral Meetings from meeting link contained within the invitation launches a browser prior to launching the installed RingCentral Meetings desktop application. The inclusion of promotional / marketing material on the brows...
Jonathan M Farley almost 2 years ago in RingCentral Meetings & Webinar 1 Under review