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Customer Ideas Portal

Showing 4758

Export Specific User Extensions

I'd like some help with exporting specific users based on extension and number only
Claire Tester 7 months ago in RingCentral Admin Portal 0 Under review

Selecting multiple call queues

In user settings / group memberships , it would be a good option to be able to select mutiple call queues at the same time when you want to remove the user from them .
Nicolas Merle 7 months ago in RingCentral Admin Portal 0 Under review

Visible Status of other Ring Central Contacts

Being able to see the status of other users would be very beneficial. Even just simple statuses like offline, online, available, away or busy would help enormously. Our old phone system let us see when other users in the system were online, availa...
Marshall Goodwin about 1 year ago in RingCentral Phone 0 Under review

Sort Call Data By Individual Phone Number

This would help us understand metrics for specific marketing numbers without having to export this into excel to find the total amount of calls.
Rex Davis over 2 years ago in RingCentral Analytics 0 Under review

Option to switch from Caller Name to Caller ID for Parked calls in the latest version of RingCentral Phone Apps

Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.
Lutgardo Bayan over 2 years ago in RingCentral Phone 0 Under review

Ability to Program 3rd party Numbers on Soft Key (blf key)

On my Cisco 8861, I am unable to program the softkeys to dial out to any number outside of a ringcentral extension assigned to us. If I want to program a speed dial to a customer, or assign an intercom to an extension as a speedial(blf key) it is ...
Guest almost 3 years ago in Hardware 0 Under review

Remove user from Messaging without a RingCentral Extension

Hello! How do I remove a user from Messaging that does not have an extension assigned to them?
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

A webhook for when a change in emergency location has been detected.

In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens inst...
David Stearns about 1 year ago in Developer Platform and APIs 0 Under review

MAX Custom Phone Directory Improvements

MAX can create custom phone directories today, but is missing some important features. End-users should be able to add their own custom phone directory, for their own contacts (An administrator can add these today and assign it directly to that ag...
Anthony Roberts about 1 year ago in RingCentral Contact Center 0 Under review

Send unknown callers to voicemail

It would be extremely helpful to send incoming calls that do not have a phone number, or any callers not listed in company or personal contacts, to be sent directly to voicemail. That way we do not get bothered by spam calls, but if call is legit,...
Timothy Toben about 1 year ago in RingCentral Admin Portal 0 Under review