Update RingCentral agent availability statuses in Salesforce user fields
We distribute new leads to agents within Salesforce using load balancing and availability statuses. Our lead distribution tool can only act on changes to Salesforce fields, however. Currently, we can look at whether an agent is logged into Salesfo...
I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mo...
RC Meetings customized Log In screen to allow a company to put in a Confidentiality agreement screen in.
If we had the ability to customize the log in screen with a splash screen that would state that by joining the meeting you agree that any information contained in the meeting is confidential and propieatary............ This would be very helpful.
SMS for More than 10 Recipients Outside Ring Central
When I am in collective bargaining negotiations, I need to text with more than 10 people on the bargaining team who do not have Ring Central numbers. I need the ability to text all on the team. It is quite frustrating that there is a 10 person limint