All ideas

Being able to see the status of other users would be very beneficial. Even just simple statuses like offline, online, available, away or busy would help enormously. Our old phone system let us see when other users in the system were online, availa...

Currently in the Ring Central Video Settings the Audio can only be defaulted to the computer speakers/mic or a headset tied to the computer. Add the ability to default the audio to "dial in" allowing the user to use a desk phone to call in. Not al...

I would like to be able to mute all conversations within a folder by one simple click. Over time, I get added to more and more teams that I would like to be a part of but not receive notifications for it. Thus, I end up muting a ton of conversatio...

Can you amend the type of call responses to drill down further on outbound calling.

It would be helpful if statuses were visible on the task bar. That way, when the application is minimized on my desk top, I can see that I have myself in available or do not disturb. I continually forget to double check my status is available when...

We can see the current status by going to "Phones Systems >> Phones & Devices >> Paging Devices". It would be beneficial to receive notifications when the status changes from online to offline or offline to online.

In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens inst...

MAX can create custom phone directories today, but is missing some important features. End-users should be able to add their own custom phone directory, for their own contacts (An administrator can add these today and assign it directly to that ag...

It would be extremely helpful to send incoming calls that do not have a phone number, or any callers not listed in company or personal contacts, to be sent directly to voicemail. That way we do not get bothered by spam calls, but if call is legit,...

At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.