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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

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Ring Central \Meetings-Breakout Rooms should allow participants who joined by browser to be assigned to room

Sometimes our clients join the meeting by browser and we need to be able to put them in Breakout Rooms. It works in ZOOM.
Guest about 3 years ago in RingCentral Meetings & Webinar 0 Under review

Access Direct Messages in Outlook Plug-in

It would be very useful is you could access and reply to "Direct Messages" from within the Outlook plugin. This would save us from having to have multiple programs open and be able to work from within our outlook program.
Guest about 3 years ago in RingCentral Integrations 0 Under review

Remove the hand icon when selecting contacts

This was just changed and it makes it difficult to select the contact you want to interact with. Please change this back to an arrow. This is a step in the wrong direction.
Greg Widener Ext 1171 about 3 years ago in RingCentral Web/Desktop App 0 Under review

Unsubscribe Text/SMS

External users should be able to unsubscribe from receiving RC SMS text from any company users and once they do unsubscribe, RC system should be up to date . So if anyone try again to send text/SMS to that person, that should get rejected automati...
Amit Trivedi about 3 years ago in RingCentral Web/Desktop App 0 Under review

MAX Agent: Hold Place in Line if Customer opts to Transition from Chat to Email

In our chat we present the following message after a customer sits on hold for 10 minutes "We're sorry for the wait, all of our agents are currently busy assisting other customers. Please continue to hold or leave a message with our Customer Suppo...
Kaci Joslin over 1 year ago in RingCentral Contact Center 0 Under review

Exporting Team Chats in Desktop App

We are looking for a way to save/export the text thread from our Teams chats as it has historical information that we will need to reference outside of the Ring Central desktop app. I would also appreciate an integration from a Third Party that do...
Jason Lee over 1 year ago in Developer Platform and APIs 0 Under review

Ability to add alternate host in Outlook 365 add-on when scheduling a meeting

The ability to add an alternate host in the RingCentral Outlook 365 add-on. I can select an alternate host in the desktop app but not the Outlook 365 add-on. When scheduling meetings for my CEO, he sometimes has to leave his 1st group RingCentral ...
Alicia Stout over 1 year ago in RingCentral Web/Desktop App 0 Under review

Customizing Personal / Business Call after hours

Would like to check if our system can detect a personal or business call. An identifier to segregate personal and business calls directly on the RC App
Guest over 2 years ago in RingCentral Mobile App 0 Under review

Add more trusted emails

It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
Paola Bianca Navarra about 3 years ago in RingCentral Admin Portal 1 Under review

Roles by Department

Would like to suggest a way to have different roles for users for a specific department. For example, if Steve oversees a department of 3 people then we can give Steve Super Admin rights just for those three people as opposed to all users.
Kent Atzinger over 1 year ago in RingCentral Admin Portal 0 Under review