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Visible Status of other Ring Central Contacts

Being able to see the status of other users would be very beneficial. Even just simple statuses like offline, online, available, away or busy would help enormously. Our old phone system let us see when other users in the system were online, availa...
Marshall Goodwin about 1 year ago in RingCentral Phone 0 Under review

Ring Central Video - Default Audio to Dial In

Currently in the Ring Central Video Settings the Audio can only be defaulted to the computer speakers/mic or a headset tied to the computer. Add the ability to default the audio to "dial in" allowing the user to use a desk phone to call in. Not al...
Nathalia Foster over 1 year ago in RingCentral Video 0 Under review

Mute All Conversations Within a Folder

I would like to be able to mute all conversations within a folder by one simple click. Over time, I get added to more and more teams that I would like to be a part of but not receive notifications for it. Thus, I end up muting a ton of conversatio...
Tucker Reisig 7 months ago in RingCentral Web/Desktop App 0 Under review

Call Response

Can you amend the type of call responses to drill down further on outbound calling.
Guest 7 months ago in RingCentral Analytics 0 Under review

Status visible on task bar

It would be helpful if statuses were visible on the task bar. That way, when the application is minimized on my desk top, I can see that I have myself in available or do not disturb. I continually forget to double check my status is available when...
Katy Jordan (Corp - Pallas Office) 7 months ago in RingCentral Web/Desktop App 0 Under review

Send email notifications when paging devices' status changes.

We can see the current status by going to "Phones Systems >> Phones & Devices >> Paging Devices". It would be beneficial to receive notifications when the status changes from online to offline or offline to online.
Derek Shirley 7 months ago in RingCentral Admin Portal 0 Under review

A webhook for when a change in emergency location has been detected.

In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens inst...
David Stearns about 1 year ago in Developer Platform and APIs 0 Under review

MAX Custom Phone Directory Improvements

MAX can create custom phone directories today, but is missing some important features. End-users should be able to add their own custom phone directory, for their own contacts (An administrator can add these today and assign it directly to that ag...
Anthony Roberts about 1 year ago in RingCentral Contact Center 0 Under review

Send unknown callers to voicemail

It would be extremely helpful to send incoming calls that do not have a phone number, or any callers not listed in company or personal contacts, to be sent directly to voicemail. That way we do not get bothered by spam calls, but if call is legit,...
Timothy Toben about 1 year ago in RingCentral Admin Portal 0 Under review

Press 0 to divert back to operator when on hold or in call park

At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review