All ideas

Requesting feature to sync MS teams Call logs to RC call logs , so that whatever settings has beens set to MS teams will also tell the Call logs from RC call logs, for example user from MS teams placed status to dnd and all calls should be routed ...

TeamViewer has a great feature, remote pointing, that allows participants to click on the presenter's screen and have the participant's mouse pointer temporarily appear at the desired location. The pointer is large and colored to be noticeable and...

This will be helpful in complying to client's privacy. We should be able to choose what user extension can use on-demand recording for both phone calls and video meetings.

We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.

I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.

Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.

As an admin it would be amazing to be able to listen in on agent's calls. Similar to fresahcaller and contivio!

This is important for people looking to use the call queues to track marketing sources. It would be great to see the source broken out into a graph to see the count of competing ad campaigns that funnel into a central calling group.

It would be helpful to be able to search for phone numbers coming in to verify that a call was received or not.

Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.