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All ideas

Showing 4758

Automatically Add/ Remove Live Report Licenses

It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thi...
Alex Diaz 7 months ago in RingCentral Admin Portal 0 Under review

WFM Pro - Data feed into InView Performance Management

Ability for RingCentral WFM data to flow into CxOne Performance Management (InView) so create better dashboard and setup scheduled reporting for WFM data.
John Bruns about 1 year ago in RingCentral Contact Center 0 Under review

HUD menu in Google Chrome Extension

We need both the Click-to-Dial functionality we get with the browser extension, but also need the HUD-Extensions in order to quickly transfer a call to an extension pinned in the HUD area of the desktop application. This is a quick 2-click way to ...
Bob MacAdam about 1 year ago in RingCentral Web/Desktop App 0 Under review

Incoming Fax Organization

The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.
Kyle Oweimrin over 1 year ago in RingCentral Web/Desktop App 0 Under review

outlook contact

I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)
Rafael Umali over 1 year ago in RingCentral Phone 0 Under review

Expand the video messaging

We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company
John Wilkinson over 1 year ago in RingCentral Phone 1 Under review

Be able to edit video meetings for whom I can schedule them

Called once each month over past 3 months to get this resolved to no avail. Before your upgrade/migration I could see and edit any virtual meetings for the other person for whom I have privileges to schedule, on behalf of. I cannot do that any lon...
Diane Ziegler over 1 year ago in RingCentral Video 1 Under review

RC Audio Attachments - make a way to listen from RC

RC Classic gave you the option to listen to an audio file right from RC. With the new update we are having to download the file before listening. With our company using audio files a lot this is making it more time consuming for us to have to down...
Kendra Symington over 2 years ago in RingCentral Web/Desktop App 0 Under review

Export Reports in the Graphically Pleasing Format as an additional option

To export to excel and then have to recreate is redundant and time consuming
Guest 7 months ago in RingCentral Analytics 0 Under review

Add On/Off Toggle for each Call Queue being Managed

My account has a work around method that takes a Call Queue that I am included in and it forwards to a Queue that I am not included in but behaves identical to the first one. When the custom rule is turned on within the first Queue it allows me to...
Adam Munsterman 7 months ago in RingCentral Admin Portal 0 Under review