Skip to Main Content

All ideas

Showing 4255

Sync MS teams Call logs to RC call logs

Requesting feature to sync MS teams Call logs to RC call logs , so that whatever settings has beens set to MS teams will also tell the Call logs from RC call logs, for example user from MS teams placed status to dnd and all calls should be routed ...
Ruschelle Ann Tan about 1 year ago in RingCentral Integrations 0 Under review

RingCentral Video Allow participants to point with their mouse

TeamViewer has a great feature, remote pointing, that allows participants to click on the presenter's screen and have the participant's mouse pointer temporarily appear at the desired location. The pointer is large and colored to be noticeable and...
Richard Simpson over 2 years ago in RingCentral Meetings & Webinar / RingCentral Video 0 Under review

On-demand recording for specific users for both phone call and meetings

This will be helpful in complying to client's privacy. We should be able to choose what user extension can use on-demand recording for both phone calls and video meetings.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Forward Fax # directly to email address

We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.
Kelly Coleman about 1 year ago in RingCentral Admin Portal 0 Under review

To Check from user extension profile which call queue the extension belongs.

I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
Julius Flores about 1 year ago in RingCentral Admin Portal 0 Under review

Option to limit number of sent SMS per day

Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.
Valerio Santos about 1 year ago in RingCentral Web/Desktop App 1 Under review

Whispering/Listening to Agents Calls as admin

As an admin it would be amazing to be able to listen in on agent's calls. Similar to fresahcaller and contivio!
Guest almost 2 years ago in RingCentral Analytics 1 Under review

Option to filter direct numbers from call queues

This is important for people looking to use the call queues to track marketing sources. It would be great to see the source broken out into a graph to see the count of competing ad campaigns that funnel into a central calling group.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Search by phone number for incoming calls

It would be helpful to be able to search for phone numbers coming in to verify that a call was received or not.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Don't record "dead air" voicemail messages

Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.
Ronald Ballard almost 2 years ago in RingCentral Phone 1 Under review