Skip to Main Content

All ideas

Showing 3704

Yealink T48S Expansion Module

It doesn't matter how many names are in the presence, list. The second screen on the expansion module is Blank. Reopened case https://support.ringcentral.com/s/case-detail?Id=5002H00001Hp8DQQAZ
Justin Hempel almost 2 years ago in Hardware 1 Under review

POP UP SCREEN WITH NEW MESSAGE/FAX ETC

We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Set a Default Caller ID Based on Contact

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...
Dave Doll over 1 year ago in RingCentral Phone 0 Under review

Eliminate drop-down from "Voicemail" to "All Voicemail" (HUD also)

Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Voicemail Notifications/Voicemail Greeting access

Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that a...
Mallory Garcia over 1 year ago in RingCentral Admin Portal 0 Under review

User Admin - Select who they can administer

We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the a...
Susan Pieroni almost 2 years ago in RingCentral Admin Portal 1 Under review

Ability to see what number a called before being routed in IVR

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR...
Morgan Kelly 8 months ago in RingCentral Analytics 1 Under review

Disable incoming calls pushing to front in RingCentral Classic

If a user is needing to potentially answer calls but is also working on something else, it would be nice to have a setting that allows for standard Windows/system notifications without having the incoming call be pushed to the front (and interrupt...
Carter Fliss almost 2 years ago in RingCentral Web/Desktop App 0 Under review

print fax directly from other programs

I am a graphic artist and it would be nice to send proof to someone directly from programs I am using
Guest almost 2 years ago in RingCentral Phone 0 Under review

Send .wav file from RC phone system via SMS

Send .wav file from RC phone system via SMS
Guest over 1 year ago in RingCentral Admin Portal 0 Under review