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Being able to provision 2 or more Digital Lines on 1 desk phone

Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
Denice Abbey Dizon 10 months ago in RingCentral Phone 1 Under review

On Admin side, status icons for both User and Phone on 'Users with Extensions'.

While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if...
Joe Cache - 1601 over 1 year ago in RingCentral Web/Desktop App 0 Under review

Make Text Highlighting Actually "Work"

In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that hap...
Kevin Seymour over 1 year ago in RingCentral Web/Desktop App 1 Under review

Call Queue Greeting not count towards queue time

I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.
Chase Owens over 1 year ago in RingCentral Phone 0 Under review

Disable entering extension when the call has gone to a voicemail message.

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Outbound Calls Information

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Please add a date and time stamp to all pages of incoming faxes

I need to know exactly when a fax comes in with a date and time on each and every page of the incoming fax, not just the cover page. There is no way to add this to my incoming faxes for documentation. This should be a feature to be able to turn on...
Guest 10 months ago in RingCentral Admin Portal 5 Under review

Groups > Call Quesues - "Expand/collapse All" queue members button to save having to click arrow next to each queue

At the moment its not possible to see all the queues that a user is a member of, the work around is to go to the call queues page, expand all the users members list and do a page search for the users name. The problem is you have to click the arro...
Mike Ashley 10 months ago in RingCentral Admin Portal 0 Under review

Contact integration with KarbonHQ

It would be great to have contact information from KarbonHQ be used to pull up client calling details. (https://karbonhq.com)
Guest 10 months ago in RingCentral Integrations 1 Under review

Support for virtual cameras (such as OBS Software)

Many users use OBS for streaming to YouTube and presenting through Zoom. OBS gives users enhanced video features not otherwise available from a basic video conferencing system. RingCentral does not currently support input video feeds from software...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review