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Customer Ideas Portal

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Increasing file size limit for file uploads when submitting a support ticket

File size limit is currently 2mb per any individual file. When requesting debug logs for a specific issue, most system logs are over 2mb by default. Please up the limit to possibly 3mb - 4mb, this should account for most any system log that may ne...
Guest 10 months ago in RingCentral Engage Voice 0 Under review

Dedicated Fax button on sidebar, so can go from adding contact to sending a fax without extra clicks

Once you add a contact, you need to click fax on the sidebar to be able to generate a new fax. There should be a + on the sidebar to be able to fax from any of the sidebar options
Guest 10 months ago in RingCentral Web/Desktop App 0 Under review

Yes/no emoji

Emoji are cool but a simple yes/no in professionnal context will help to confirm or answer quickly a question. It could also be used as informal survey.
Mélanie Tremblay 10 months ago in RingCentral Web/Desktop App 0 Under review

Standalone Device for Video Meetings only Feature

all-in-one combo with display/speaker/mic device used for Video meetings only. A device that is no longer connected on PC. something along the lines of this: https://portal.facebook.com/products/
Manny Lam over 1 year ago in RingCentral Video 0 Under review

software to recover crashed recordings/files

When the app crashes during a recorded meeitng there needs to be software to recover those crashed recorded files you currently do not have this feature
Guest 10 months ago in RingCentral Video 1 Under review

RCV | Remove Message that you are the only person on the meeting

I think One of the issues I see is that sometimes we may want to record ourselves talking or show our screen, but there aren't other participants. In Ring Video, it continues to show this message and there is no way to remove it. It won't work for...
Guest 10 months ago in RingCentral Video 0 Under review

Ability to enable/disable specific services (SMS/MMS/fax) on a specific number in the Admin Panel

Rather than having to contact Ringcentral support to disable SMS on a specific number, it would be handy to be able to check or uncheck a box in the admin interface allowing that service (or other services, like fax).
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Need to block internet calls like skype

Please add a feature in ringcentral app to block skype callers as spammers are using it to call and its effecting our business. firstflytravel
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Support Configuration of Presence on Yealink T46G

We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we...
Guest over 1 year ago in Hardware 0 Under review

Add CCRN to directory in RC Office

Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC...
Guest over 1 year ago in RingCentral Phone 0 Under review