Skip to Main Content

All ideas

Showing 3278

More control over physical desk phone display name

It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from...
James Marshall SA 9 months ago in RingCentral Admin Portal 0 Under review

Call history to show the number dialed to determine if the call was to a queue or direct

In the call history tab can the calls display what number they called? I am on a queue for the I.T. helpdesk, if someone calls the helpdesk number and I miss it, it shows in my call history (All calls & missed calls) tabs as a missed call but ...
Phil Steenwyk 9 months ago in RingCentral Web/Desktop App 0 Under review

Linking customer data base

I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contac...
Emergency Support 9 months ago in RingCentral Admin Portal 0 Under review

Include Site Numbers in Company Directory - multisite setup

We have DIDs assigned as site numbers, and these represent the main line number for the given site/branch. Users within our company would like to be able to easily look up a branch and call the main line number. I would be happy enough if I could ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow Live Streaming of RC Video.

We would like to stream live video calls to a third party application, ie Digital Signage. Zoom has this functionality now.
Matthew Norce over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Report of users with RC app or Desktop app

A report that an Admin can run to see how many users have installed the RC or the Desktop app
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Messaging Chat to the foreground

It would be really helpful if a notification popped up when an interoffice message is sent. (For example, in Microsoft Teams). When we receive a phone call the dial box pops up so we know to answer the phone. Right now, if someone sends a message,...
Carly Garzella 9 months ago in RingCentral Web/Desktop App 0 Under review

See all participants on one page

It would be nice to see meeting faces as bubbles similar to the iwatch layout combined with facetime format. Were the bubble gets bigger for the speaker. An option that can be turned off and switched back to multi-page view
Maumar Alibaksh 9 months ago in RingCentral Video 0 Under review

Update Filter by Department Option within Users with Extensions to allow filter of users without Department set

Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department stil...
Matthew Lamb 9 months ago in RingCentral Admin Portal 0 Under review

Please Retain Status Updates on your Service Status Page

When I have to explain to management why there was a Ring Central outage or issue, it's helpful to refer to the status updates on your service status page. When you engineers post a "resolved" update, then remove all the statuses for the issue 5 m...
Guest over 1 year ago in RingCentral Mobile App 1 Under review