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Customer Ideas Portal

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Answering multiple calls in the new ring central app

Developers please try to solve the problem as it is not possible to answer multiple phone calls in the new Ring central app, however it is possible to do so in the old phone app, For example if we log into the old phone app the one with the phone ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add files functionality to video calls

It would be useful to be able to attach files to participants while in video calls. Attaching from devise AND/OR google account would be ideal
Chipo Nyambuya (she, her) 9 months ago in RingCentral Video 0 Under review

Queue's included in the Download User List File

Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
Ismael Pimentel 9 months ago in RingCentral Admin Portal 0 Under review

Callback Prompt

Callback prompt feature that alerts a user on the phone to call back, so when they get off the phone, they would have a blinking light and could pick up and call back the person who left you the call back prompt.
Andy Koe 9 months ago in RingCentral Phone 0 Under review

Increase number of recipients to receive notifications on a message-only extension

It would be really helpful to increase the limit of recipients from 5 - we use this feature for emergency after-hours requests from our clients and as a company focused on tip-top customer service, we would like for all employees to receive these ...
Stuart Hope 9 months ago in RingCentral Phone 0 Under review

Send calls to Teams in E164 format

Send calls to Teams in E164 format. Teams is expecting calls from Ring Central (direct routing provider) to be sent in E164 format, which is a standard. This would properly resolve numbers to our Teams and Outlook contacts.
Chris Horswill 9 months ago in RingCentral Phone 0 Under review

Connectwise Integration for Avaya Cloud Office

Integration for Connectwise Manage for click to dial via Avaya Cloud Office
Guest over 1 year ago in RingCentral Integrations 0 Under review

Indicator on Call logs showing what happened to missed call

we'd like to add a feature wherein admin/users have an option to check in call logs what happen to a call, why it was routed to a voicemail right away specially when call was routed to a call queue sample: an indication showing that the call queue...
Jenny Remolacio 9 months ago in RingCentral Admin Portal 0 Under review

Show total number of voicemails on RingCentral App

Currently on the Ringcentral App, you can only see a listing of all voicemails that have been received in your Ringcentral App but it does not show you the total number of voicemails. Given that the cap on the maximum amount of voicemails one can ...
Alexandra De La Garza 9 months ago in RingCentral Web/Desktop App 0 Under review

Requesting RingCentral App to not default to meeting info when using Microsoft outlook

If you want to use Microsoft outlook (not outlook 365), the scheduler keeps defaulting to "meeting info" . This happens in particular, when you do not have Outlook 365 or Google calendar conduit/mangaged calendar intergated. This causes for a bad ...
Rachelle Banks over 1 year ago in RingCentral Web/Desktop App 0 Under review