Skip to Main Content

Customer Ideas Portal

Showing 3278

Need to Disable Users Ability to Pause Call Recordings

As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.
Scott Colby 9 months ago in RingCentral Admin Portal 0 Under review

Collab with Infinity would be a huge asset

We use Infinity as our CRM & task tracker... cross posting would be a HUGE thing for us.. https://app.startinfinity.com/home
Candi Hallstrom 9 months ago in RingCentral Integrations 1 Under review

Allow the ability to view messages when deleted

Allow the ability to view when deleted items were actually deleted and not just received from service.ringcentral.com. From service web > Messages > Deleted items it has a column that says "Received"... it would be nice to have a column of w...
Sergio Leonardo 9 months ago in RingCentral Web/Desktop App 0 Under review

Add the ability in HUD to "Drop" / "Terminate" an active call/call on hold

I recently had to contact RingCentral tech support because one of our customer service representative placed a called on hold and then their RingCentral desktop program froze. After closing the program and getting back open their status was still ...
Evron Mason 9 months ago in RingCentral Web/Desktop App 1 Under review

Company name in App should reflect site name

We have multiple sites under our account and would like the users to see their site/branches' name in the RingCentral app. Right now, if you edit the company name under the app, it changes it for everyone on the account.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Desktop Version (mac) - Shrink columns under Tasks to show more of "Name"

There is no way to shrink the window and show more of the name under tasks. When shrunk, most data lost, when enlarged, lots of blank space. I'd like more control over the window size/shape on my desktop.
Morisa Herrick 9 months ago in RingCentral Web/Desktop App 0 Under review

Ringcentral Caller ID Name or Number should reflect to Mobile Numbers

Customer wants ringcentral to show their Caller ID Name or Number as the caller id once they call their client;s cell number because not all of their client has a landline.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Reminder Email for Unread SMS/Voicemail /Fax

It would be great if we get reminder email for any unread SMS/Voicemail/FAX for more than 2-3 days old ?
Amit Trivedi over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to select "Call Me" Feature option in advance of meetings or default setting

I like the "call me" feature but it's not super useful when I am already in a position to log into the app to direct the meeting to "call me". We have several meetings throughout the day, and occasionally I am in between offices or the bank or at ...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Voice to Text and Include Attachment Setting

We noticed the Voice to Text feature will always send voicemail transcripts regardless of the setting of "Include attachment with email" in voicemail notifications. We suggest not including any of the voicemail content if a user selects notificati...
Dean Eckstrom over 1 year ago in RingCentral Web/Desktop App 1 Under review