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Customer Ideas Portal

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Add the ability to hyperlink to an external file or to a file stored on a network share

Add the ability to hyperlink to an external file or to a file stored on a network share. We have the need to link to files stored on our NAS but do not want to upload them up into the RingCentral App. If I cut and paste a link to the file location...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow admin/owner of company to transfer between extensions with ease for monitoring text without having to log in or out to possibly miss a text. Or, show email of text to AND from extension, not just incoming texts. Not every business owner carries phone and laptop with them to access two extensions at once.

Useful for owners of a company to see/monitor texts for multiple extensions. Used to be able to log into two different extensions using RC app and app with the phone until the phone app was deleted. Not every business owner carries laptop with them.
EG Care over 1 year ago in RingCentral Admin Portal 1 Under review

Need to Disable Users Ability to Pause Call Recordings

As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.
Scott Colby 9 months ago in RingCentral Admin Portal 0 Under review

Collab with Infinity would be a huge asset

We use Infinity as our CRM & task tracker... cross posting would be a HUGE thing for us.. https://app.startinfinity.com/home
Candi Hallstrom 9 months ago in RingCentral Integrations 1 Under review

Allow the ability to view messages when deleted

Allow the ability to view when deleted items were actually deleted and not just received from service.ringcentral.com. From service web > Messages > Deleted items it has a column that says "Received"... it would be nice to have a column of w...
Sergio Leonardo 9 months ago in RingCentral Web/Desktop App 0 Under review

Add the ability in HUD to "Drop" / "Terminate" an active call/call on hold

I recently had to contact RingCentral tech support because one of our customer service representative placed a called on hold and then their RingCentral desktop program froze. After closing the program and getting back open their status was still ...
Evron Mason 9 months ago in RingCentral Web/Desktop App 1 Under review

Alternate Phone Calls Between Groups

As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.
Guest over 1 year ago in RingCentral Phone 0 Under review

Desktop Version (mac) - Shrink columns under Tasks to show more of "Name"

There is no way to shrink the window and show more of the name under tasks. When shrunk, most data lost, when enlarged, lots of blank space. I'd like more control over the window size/shape on my desktop.
Morisa Herrick 9 months ago in RingCentral Web/Desktop App 0 Under review

Omit Fax Cover Page regardless of email subject line

Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral ...
Brett McVay over 1 year ago in RingCentral Admin Portal 0 Under review

Custom notification sounds

Several of our staff were disappointed at the change in the join notification from a doorbell to two beeps as it is less noticeable and has caused delay in admitting participants in the waiting room. Allowing users to select which tone they would ...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review