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Custom Rules - Include Name of Rule On Each Step/Screen

As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin schedulin...
Wendy Busse-Coleman almost 2 years ago in RingCentral Admin Portal 0 Under review

Toggle Feature/Role Adjustment for Group Manager Permissions

Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Presentation Pop Out

Presentation pop out would be helpful so that you are able to see other attendees and the presenter better and effectively communicate with them. Otherwise, the system only allows you to see a small thumbnail. This is especially challenging whenev...
Daniel Hutson 8 months ago in RingCentral Video 0 Under review

Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route ...
Emily Munson over 1 year ago in RingCentral Admin Portal 1 Under review

Add meeting history for recent meetings

Having recent meeting IDs in the very helpful for meetings that occur regularly. The old app had the last 5 or so meeting IDs available in the drop down, and that would be good to bring back.
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Logoff button on the hotdesk phones to change the presence of the agent

We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flow...
Gary Morris 8 months ago in RingCentral Phone 0 Under review

Allow more extension to utilize the simultaneous ring option

Here at Morton's Animal Medical Center there is call center whereby the incoming calls from clients get answered. In the ring app there is a limit to how many extensions that can be chosen when in simultaneous mode. Because of the size of the busi...
Service Department 8 months ago in RingCentral Admin Portal 0 Under review

Add Restart All Phones Option to ACO Management Console

Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel ...
Lee Collard 8 months ago in RingCentral Admin Portal 0 Under review

During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process

I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
Roger Mulock 8 months ago in RingCentral Admin Portal 0 Under review

Add additional fields on the Engage Voice Login screen for users with multiple agent choices.

See attached. Before we were forced to switch to add our users to Service.RingCentral, our agents had multiple usernames on the engage voice side. They could pick and choose which login they would be getting into depending what campaign they neede...
Ryan Bartlett 8 months ago in RingCentral Engage Voice 0 Under review