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Mute current call that came in as an incoming call but not mute for warm transfer

Mute current call that came in as an incoming call but not mute for warm transfer. A call comes in, we talk and it's determined that they need to be transferred. I mute that call so that in case they have new information to add like "I was able to...
Tracy Sullivan 7 months ago in RingCentral Contact Center 0 Under review

Call forwarding - Differentiate external/internal calls for forwarding

Currently you only have the option to forward to voicemail, play an announcement, forward to extension or forward to external number for missed calls. This applies to all calls regardless if it's internal or external. It would be great if the syst...
Alex Hodge 7 months ago in RingCentral Phone 0 Under review

Multiple Call Forwarding per User

The customer wanted to create multiple call forwarding for different destinations per user based on the schedule.
Theodore Andre 7 months ago in RingCentral Phone 0 Under review

Add languages to RC Video closed captioning options

Add languages to RC Video closed captioning options
Stephen Shaffer over 2 years ago in RingCentral Video 0 Under review

Contacts on MacOS app

In the MacOS none of my iCloud contacts show up. It's very frustrating because I can't see at a glance who called or left a voicemail or call recording. My contacts appear just fine on my iPhone.
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Facebook Portal app

Facebook Portal is an $100 Video Conference Unit that allows SME's to cost-effectively integrate Room-based units into Video Meetings. They have a model whereby 3rd Parties can use the platform - Zoom for example can be used. It makes for a great ...
Gareth Bleasdale over 2 years ago in RingCentral Video 0 Under review

Clear Company Contact listed within own extension that don't exist in Account Portal.

Would like to have a company contact cleared/deleted from own extension company contacts that is not listed in the account/portal. This was once a test extension that sync'd but is no longer an extension user.
Daniel Pitta 7 months ago in RingCentral Web/Desktop App 0 Under review

inlcude a way to save pre written fax templates

Being able to write out a fax that is constantly repeated, such as test faxes, with just a click from your mouse would increase productivity when using RingCentral Faxing across all device types.
Jacob Ford 7 months ago in RingCentral Web/Desktop App 0 Under review

On the call section : all phone calls list to get Company name displayed on the screen

it would be useful to keep in mind from which company the person is calling from and directly recover who they are
Geraldine Bello 7 months ago in RingCentral Phone 0 Under review

Spam and Robo Calls

We receive at least 28 spam calls every week; please do more to stop this.
Jill Tuttle about 1 year ago in RingCentral Phone 1 Under review